topic Re: Arlo Doorbell and Alexa in Partner Integrations

Arlo Doorbell and Amazon Dot and Original Alexa

Jocasa — Tue, 13 Nov 2018 22:25:08 GMT

Can you set the doorbell to "chime" on all Alexa devices. This include the original alexa and dot.

Re: Please explain the claim that this Doorbell product works with Amazon Alexa.

GimmeCoffee — Wed, 14 Nov 2018 12:34:20 GMT

Checking the Amazon app both for the PC and my tablet, there is no "toggle on Doorbell Press under announcements" setting in the Alexa apps that I'm using. The Doorbell is there as an active device under the "Smart Home" installed devices, but the settings screen for the Arlo doorbell only has a slide object titled "Enabled". All of the Arlo camera products have the same limited device screen setting of "Enabled" within the Amazon app. There is no "toggle setting" for "announcements" on my copy of the Alexa app that is part of this doorbell control. I have also crawled over every screen of the Alexa app (including the Arlo Skill for Alexa) and don't see anything about telling the Echo Show to behave in the way that you are describing.

I would think that Arlo would have taken the time to document this whole thing themselves (somewhere) for the Doorbell product which I still find odd. My impression is that they assumed it would be automatically installed as a Amazon device (which it was). Getting it to behave with the Amazon Echo Show has shown to be as problematic as it is to get the Arlo cameras to reliably display on the Echo Show. Had I known that the Arlo products would be this flakey with the Amazon Alexa products, I would have certainly looked for other solutions. If the customer is OK with solely connecting to Arlo products from the Arlo phone app, they are good to go. But once they move into using these products with other Smart Home devices (like Alexa), it is mostly a fail from my and many other Echo Show users perspectives.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

JamesC — Thu, 15 Nov 2018 16:21:10 GMT

Jocasa,

This should work with any Alexa device.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

girish133 — Thu, 15 Nov 2018 22:42:23 GMT

I followed the instructions from another thread, but I don't get any notifications via my Echo or my Echo Dots. Any ideas what else I need to do to enable this?

From another thread:

1. Open the Alexa App and discover new devices. I tried this a couple times and alexa reported that it did not discover any new devices but it in fact did.

2. Find the new doorbell under All Devices in the alexa app, open the settings and toggle on Doorbell Press under announcements.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

pbarham — Wed, 21 Nov 2018 03:06:07 GMT

I have tried getting Alexa to discover devices both via the iPhone App, and via the alexa.amazon.com web site with no success.

Does the 'chime setting' switch need to be in a specific position for this to work? (e.g. does this only work if you have configured the doorbell for a 'digital chime' ?)

Re: Arlo Doorbell and Amazon Dot and Original Alexa

TheMOLE — Tue, 04 Dec 2018 06:55:33 GMT

having the same issues. Doorbell does not connect/work with echo!

Arlo Doorbell No Announcement With Alexa

salacy — Wed, 05 Dec 2018 19:21:35 GMT

Has anyone been able to use the doorbell on Alexa? Alexa shows it as connected and doorbell announcements are turned on, but I get no announcements when the doorbell is used.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

salacy — Tue, 04 Dec 2018 21:22:06 GMT

I have enabled doorbell announcements on Alexa, but it does nothing. Anyone gotten past this yet?

Alexa

Re: Arlo Doorbell on Alexa

ShayneS — Wed, 05 Dec 2018 19:25:23 GMT

@salacy

Have you tried to reboot your alexa device & test again?

Re: Arlo Doorbell on Alexa

salacy — Wed, 05 Dec 2018 19:44:12 GMT

How do you "reboot" an Alexa device?

Re: Arlo Doorbell and Amazon Dot and Original Alexa

salacy — Thu, 06 Dec 2018 21:21:24 GMT

BTW, I have opened a ticket with Arlo support for this issue. First level support was clueless, but they have escalated. I'll keep the group posted if anything is resolved.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

Terminal3 — Fri, 07 Dec 2018 13:59:49 GMT

It works for me. I enabled the function in the Alexa app and all my echos and show announce someone is at the door. If I had known it would do that when I bought the doorbell I would not have bought the chime.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

salacy — Fri, 07 Dec 2018 15:55:02 GMT

@Terminal3 wrote:

It works for me. I enabled the function in the Alexa app and all my echos and show announce someone is at the door. If I had known it would do that when I bought the doorbell I would not have bought the chime.

Can you share what you did to make it work? Also, what is the announcement? Is it a sound? A voice announcement?

Re: Arlo Doorbell and Amazon Dot and Original Alexa

pbarham — Fri, 07 Dec 2018 16:10:53 GMT

... and how long does it take from pressing the doorbell button to getting an announcement? Is it 100% reliable? (i.e. if you didn't have a chime, could you miss somebody at the door)

Re: Arlo Doorbell and Amazon Dot and Original Alexa

adammiarka — Fri, 07 Dec 2018 19:10:27 GMT

I would say it's about 2-3 seconds from when someone presses the doorbell to an announcement on the Echoes. When the doorbell senses motion, it will "warm up" connecting to the base station by flashing the led ring. That's the key to getting a faster notification. If someone wasn't detected and pushed the doorbell, it would be a longer delay. For our house, the walkway is straight up to the door so the doorbell senses motion each time.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

salacy — Fri, 07 Dec 2018 22:28:50 GMT

I've tried everything to make the doorbell work with my Alexa device. I tried disconnecting and reconnecting my Arlo devices, both from my network and in the Alexa app. I even added a routine in the Alexa app that is set to make an announcement when the doorbell is pressed. Nothing.

It's been 2 days and still no response from Arlo support. I'm begining to regret my Arlo purchase. I might end up with a Ring. At least Amazon has some incentive to make sure it works with all of their devices.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

girish133 — Sat, 08 Dec 2018 02:28:37 GMT

I wonder if it requires having at least one Echo Show for this to work, perhaps because integrating Arlo cameras requires something with a screen. I hope this is not the case.

Obviously with the doorbell, it makes sense that it should work with all Echo devices. Hopefully you will get a response from support soon and can post the solution here.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

Terminal3 — Sat, 08 Dec 2018 12:22:19 GMT

All I did to make it work was go to the doorbell device in the Alexa app under all devices and turn on the slider under announcements next to the Doorbell Press.

As far as the delay it goes off about the same time as the chime, 2 to 3 seconds as someone else mentioned. Also my doorbell is in a position that it will sense someone coming up to the door and wake up before they get there, so as mentioned that probably speeds up the delay from press to announcement. It's a tone which sounds like a doorbell and then Alexa says someone is at the doorbell.

Re: Arlo Doorbell and Amazon Dot and Original Alexa

salacy — Mon, 10 Dec 2018 17:02:48 GMT

@Terminal3 wrote:

All I did to make it work was go to the doorbell device in the Alexa app under all devices and turn on the slider under announcements next to the Doorbell Press.

As far as the delay it goes off about the same time as the chime, 2 to 3 seconds as someone else mentioned. Also my doorbell is in a position that it will sense someone coming up to the door and wake up before they get there, so as mentioned that probably speeds up the delay from press to announcement. It's a tone which sounds like a doorbell and then Alexa says someone is at the doorbell.

What Echo device do you have? It appears that the doorbell only works on a Echo device that has video (the Show or the Spot).

Re: Arlo Doorbell and Amazon Dot and Original Alexa

Terminal3 — Mon, 10 Dec 2018 21:51:10 GMT

@salacy wrote:

@Terminal3 wrote:

All I did to make it work was go to the doorbell device in the Alexa app under all devices and turn on the slider under announcements next to the Doorbell Press.

As far as the delay it goes off about the same time as the chime, 2 to 3 seconds as someone else mentioned. Also my doorbell is in a position that it will sense someone coming up to the door and wake up before they get there, so as mentioned that probably speeds up the delay from press to announcement. It's a tone which sounds like a doorbell and then Alexa says someone is at the doorbell.

What Echo device do you have? It appears that the doorbell only works on a Echo device that has video (the Show or the Spot).

I do have one Show but the rest are dots. It works on all of them.