topic Re: Arlo Not working consistently with Amazon Show in Partner Integrations

Arlo Not working consistently with Amazon Show

eric-m — Thu, 12 Oct 2017 01:36:37 GMT

Hi,

I’m using regular Arlo Cameras and basestation, and an Amazon Echo Show.

I recently setup my cameras, and they work great with the arlo app. However, they are extremely inconsistent when I use them on my echo show. When I say “Alexa, show me the back yard”, she replies “okay” and the “waiting for Netgear...” shows up. After about 3 seconds, it returns to my home screen. No error messages at all (most of the videos I’ve seen while trying to troubleshoot display some sort of error message).

To let you know what steps I’ve done so far:
- Restarted Arlo base station
- Restarted Echo Show
- Restarted cameras
- Uninstall / reinstall Arlo Skill on Echo Show
- Devices have been synced (each camera has worked exactly once with the Echo Show).
- The first camera showed the live feed after the second attempt
- The second camera showed the live feed after about 20 attempts
- Each camera has now failed to show the live feed after ~30 attempts, but works fine in the arlo app

What at am I missing? Any help is appreciated.

Eric

Re: Arlo Not working consistently with Amazon Show

dafryxell — Thu, 12 Oct 2017 17:39:41 GMT

I am having the exact same issue. Alexa says OK and then it just times out.

Re: Arlo Not working consistently with Amazon Show

msmikolai — Thu, 12 Oct 2017 18:44:18 GMT

Same problem here also. Please post if you find a solution.

Re: Arlo Not working consistently with Amazon Show

Tress66 — Fri, 13 Oct 2017 02:53:44 GMT

Same problem on all cameras

Re: Arlo Not working consistently with Amazon Show

MissouriMark — Sun, 15 Oct 2017 12:50:35 GMT

Exact same issue on FireTV stick, too.

Re: Arlo Not working consistently with Amazon Show

JamesC — Tue, 17 Oct 2017 22:53:28 GMT

eric-m,

I've escalated this topic for further investigation. I will provide an update when I have more information.

JamesC

Re: Arlo Not working consistently with Amazon Show

eric-m — Wed, 18 Oct 2017 02:46:23 GMT

Thanks, James!

Re: Arlo Not working consistently with Amazon Show

cpenn005 — Wed, 18 Oct 2017 03:35:41 GMT

Same issue here. Tried same things with restart and sync. Sometimes works on first try, but mostly getting "not responding" from echo show. Or echo just reverts to home screen. Arlo all seems really slow and inconsistent with live feed now too

Re: Arlo Not working consistently with Amazon Show

RSantry — Tue, 31 Oct 2017 02:09:58 GMT

I have the same issue, actually night vision will not work unless I open the Arlo app as well, then when Arlo app kills the stream it all goes away and have to open again on the echo. Really getting frustrated.

Re: Arlo Not working consistently with Amazon Show

Bill716 — Tue, 07 Nov 2017 17:19:33 GMT

JamesC - any progress on this? I returned my Pro 2 system a few days ago but will puchase again if issues like this start working.

Re: Arlo Not working consistently with Amazon Show

JMaze — Tue, 05 Dec 2017 20:07:57 GMT

I am having the same issue with my Arlo Pros. They work fine on my Echo Show but nothing for Fire TV. Just says "Waiting For Netgear". Please update us on the solution.

Re: Arlo Not working consistently with Amazon Show

rusiris — Wed, 06 Dec 2017 03:19:22 GMT

I'm experiencing the same "waiting for Netgear" problem with an Arlo Pro 2 system & 2nd gen FireTV. The FireTV live feed actually works while Arlo's iPhone app streams the same feed. The "waiting for Netgear" problem on FireTV returns after closing the IOS live stream. All firmware is up-to-date.

Re: Arlo Not working consistently with Amazon Show

Bamabots — Thu, 14 Dec 2017 13:19:05 GMT

Me 13 (so far).

Amazon Show will also just stop displaying after a random period of time from 15 seconds to about 10 minutes. That's a little bit frustrating while I'm watching for tresspassers after school who like to jump the fence and pick my fruit and trample my tomatoes.

Re: Arlo Not working consistently with Amazon Show

gillSpie — Sun, 17 Dec 2017 14:48:38 GMT

My cameras don't seem to work with Amazon Echo Show either. I get a rathe cryptic message that sounds like "snhp6410b84b doesn't support that"

Does anyone know why?

Re: Arlo Not working consistently with Amazon Show

tman081 — Tue, 19 Dec 2017 22:11:53 GMT

I have the same issue with my Arlo Pro. Echo show works about 80% of the time and Fire Stick works about 20% of the time.

Re: Arlo Not working consistently with Amazon Show

gillSpie — Tue, 19 Dec 2017 23:27:57 GMT

I go my cameras to work by removing them all from the Alexa app and removing the arlo skill. Next I removed them from Arlo replaced the batteries with freshly charged ones, readded them to Arlo, reinstalled the skill in Alexa and then discovered devices. One camera has a little more latency than the others and you have to ask alexa twice to see it's video. The others connect in about 5 to 10 seconds.

Re: Arlo Not working consistently with Amazon Show

CashMoney — Sat, 30 Dec 2017 04:05:17 GMT

I have the same issue on my Echo Show. Night vision is not activated unless I open the Arlo iOS app and the activate the camera on the echo show. I also get disconnected on the echo show if I open the Arlo app. Multiple streams need to be supported. Please fix the night vision issue on the echo show!

Re: Arlo Not working consistently with Amazon Show

JamesC — Wed, 10 Jan 2018 17:26:14 GMT

CashMoney,

The Night Vision issue you describe when using Echo Show was resolved in a recent firmware update for Arlo Q: Release Notes - Arlo Q/Q+ FW 1.8.3.2_16305 - 5th January 2018

Are you still experiencing this behavior?

JamesC

Re: Arlo Not working consistently with Amazon Show

Amgray13 — Mon, 22 Jan 2018 05:01:59 GMT

I am having the not responding issue periodically, but only with Arlo Baby. My echo show works 100% with Arlo regular and Arlo q, Arlo Baby is very inconsistent, which is sad as this is the one I really. Need to work with echo show. Please tell me there are updates on the horizon.

Re: Arlo Not working consistently with Amazon Show

cpenn005 — Tue, 30 Jan 2018 03:59:54 GMT

Yes, this is still an issue. Takes several minutes of loading before it might work. Really disappointing as it used to work well. Using mainly as baby camera. Alexa says it's not responding. Sometimes helps if I open app for a few minutes. (5+) and ask Alexa again