topic Re: IFTTT and "Option Unavailable" on armed section for Arlo Go in Partner Integrations

IFTTT and "Option Unavailable" on armed section for Arlo Go

gillsysyd — Tue, 02 Oct 2018 17:17:51 GMT

Hi

I'm trying to connect my Arlo Go to IFTTT, when I get to th ARM Section it just says option unavailable. I've connected my Arlo account and it's definitely in there and is armed at present.

Any suggestions?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Tue, 02 Oct 2018 17:19:33 GMT

Hey @gillsysyd,

Could you share a screenshot where it shows that the option is unavailable when you go onto the ARM section?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

gillsysyd — Wed, 10 Oct 2018 01:23:01 GMT

Hi sorry for the late reply here is what i get.

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Wed, 10 Oct 2018 15:51:12 GMT

Are you the primary account holder? Or are you a grant access holder?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

gillsysyd — Wed, 10 Oct 2018 19:13:28 GMT

Primary account holder

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Wed, 10 Oct 2018 20:27:02 GMT

Make sure on IFTTT that you are connected with the correct account that your Arlo Go is connected with. You can check this by going to "My Applets" > Click/Search "Arlo" > Click or tap on the cog settings icon.

Make sure your account info is correct (you can check "edit connection" to make sure). If it shows correct, try to disconnect and reconnect your Arlo account to IFTTT.

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

gillsysyd — Wed, 10 Oct 2018 21:15:24 GMT

Thanks I had done that but did it via my phone and it seems to have worked

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

gillsysyd — Wed, 10 Oct 2018 21:16:49 GMT

Actually I thought it did but hasn’t.

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Thu, 11 Oct 2018 16:49:22 GMT

Is this affecting both web and phone? Have you tried using a different IFTTT account to see if the issue persists?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

jesus359 — Thu, 06 Dec 2018 06:27:29 GMT

Hello, I have been having the same issue. Both in web and on the phone (iPhone and Android) both phones on the latest update. I have done all the troubleshooting there is. I do have options for the other things. For example: IFTTT means If This Then That. If I choose Arlo as the "This" section, it gives me the correct cameras, its usually when its the "That" Option that is when its having issues. I have disconnected the service and reconnected it on both phones and through the web. Logged out of the applications and delete them while erasing all the info on the phones (caches and cookies), non rooted phones. I have also attached screenshots. As you can see below the name it lists on what steps I am on.

@JessicaP wrote:

Is this affecting both web and phone? Have you tried using a different IFTTT account to see if the issue persists?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Fri, 07 Dec 2018 22:32:18 GMT

Hi @jesus359,

Just to confirm, are you the primary account holder or grant access user?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

jesus359 — Sat, 08 Dec 2018 13:30:10 GMT

I am the account owner/admin

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

JessicaP — Mon, 10 Dec 2018 22:10:50 GMT

Let me have our support team assist you further where you are seeing the "Option Unavailable" through IFTTT. I have sent you a private message to gather more information from you.

Arlo Go auto record

ssbuildings — Tue, 18 Dec 2018 13:58:39 GMT

I'm trying to set up my Arlo go with IFTTT to take an automated recording every so often and after signing in with IFTTT I go to select a device and it tells me that options are unavailable. Am i missing an extra step tp link my arlo devices?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

suryathesun — Wed, 19 Dec 2018 22:53:36 GMT

I am seeing the same thing.

Could you update here when this is resolved?

WIll be happy to help if you need any information.

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

RChobby — Sun, 10 Feb 2019 21:33:00 GMT

I’m having the same issues. 2.7.2 is not playing nice with ifttt.

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

Johnnyfyfi — Tue, 26 Feb 2019 18:15:54 GMT

Did anyone get this isssue resolved?

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

Johnnyfyfi — Tue, 26 Feb 2019 18:17:22 GMT

Did this issue get resolved

Re: IFTTT and "Option Unavailable" on armed section for Arlo Go

atkpitt12 — Fri, 19 Apr 2019 18:36:19 GMT

Did anyone get this resolved, I just signed in to IFTTT and tried this but anything for Arlo says "Options Unavailable" Pretty frustrating