topic Apple TV - Arlo App only shows 1st floor but not ground floor in Partner Integrations

Apple TV - Arlo App only shows 1st floor but not ground floor

mb_alain — Tue, 08 Jan 2019 00:26:55 GMT

I'm using the Arlo App on Apple TV. I have two base stations in the house - ground floor and 1st floor. As of today, on the Apple TV Arlo App, I can only see the cameras associated to the 1st floor base staiton and not the ground floor. I deleted the app from Apple TV and reinstalled it but the issue is still there. Any advice? Thx

Re: Apple TV - Arlo App only shows 1st floor but not ground floor

steve_t — Tue, 08 Jan 2019 00:27:05 GMT

Is the Grant Access facility still working on other platforms?

Re: Apple TV - Arlo App only shows 1st floor but not ground floor

mb_alain — Tue, 08 Jan 2019 00:27:18 GMT

if i look at my arlo app on my phone, i can see all of the cameras. Is that what you're asking?

Re: Apple TV - Arlo App only shows 1st floor but not ground floor

steve_t — Tue, 08 Jan 2019 00:27:28 GMT

Yes. Hmmm.... I guess something broke with Apple TV compatibility. Probably best to scroll down to the bottom of the page and click Contact Support and open a support ticket