topic Re: Did Arlo remove Ifft compatibility? in Partner Integrations

Did Arlo remove Ifft compatibility?

lacoeur — Thu, 03 Jan 2019 04:42:36 GMT

Today or yesterday all of my Ifft commands stopped working. I tried cycling the base station as well as removing Arlo and tried toe-in it to Ifft (got an error message on the re-add).
What's going on?

Re: Did Arlo remove Ifft compatibility?

SmartHomeDK — Thu, 03 Jan 2019 07:25:50 GMT

Same happened for me. Really annoying when the Geofencing Schedule from Arlo isn't working. I really liked my workaround with IFTTT.

Re: Did Arlo remove Ifft compatibility?

SmartHomeDK — Thu, 03 Jan 2019 14:21:15 GMT

Just checked IFTTT again and it seems like it's up and running again. I reactivated both applets (on/off) and it works.

Re: Did Arlo remove Ifft compatibility?

Stephs_net — Fri, 04 Jan 2019 14:50:30 GMT

I just tried the record every hour using the IFTTT date/time trigger and it failed. So IFTTT is linking to Arlo account but not all advertised the functionality is there. I have not been able to use IFTTT to triger the Arlo Pro 2 cameras to record since 11/2018. It is not right that the companies do not notify users of an outage for a service they advertize as a feature of their product. The record via IFTTT feature was a main reason I bought the Arlo Pro 2 system this summer.

I can only hope that the feature will be fixed soon.

Re: Did Arlo remove Ifft compatibility?

webdude12 — Mon, 07 Jan 2019 21:28:13 GMT

IFTTT / Arlo integration has been broken since Nov 21 (22nd) and support will do nothing to help you out. If you read the other threads in this forum, you will see you are not the only one with this issue.

There are several of us that have opened support tickets only to contact support to be told someone will call us back and that never happens.

The only thing I know to do now, is flood every post about IFTTT integration hoping to get the attention of someone that can help get this resolved.

Re: Did Arlo remove Ifft compatibility?

SmartHomeDK — Mon, 07 Jan 2019 21:51:30 GMT

Hmm... For me it still works with SmartThings - > IFTTT - > Arlo. So IFTTT and Arlo cannot be completely broken. Which scenario are you having troubles with?

Re: Did Arlo remove Ifft compatibility?

Stephs_net — Tue, 08 Jan 2019 21:34:03 GMT

@SmartHomeDK - Please detail which Arlo camera/s you have and what you are doing with them via ifttt and smart things. I have the Arlo Pro 2 cameras and have not been able to use date/time trigger for recording since 11/20.

Thank you! Steph

Re: Did Arlo remove Ifft compatibility?

SmartHomeDK — Tue, 08 Jan 2019 21:41:27 GMT

I have the Arlo Pro and use SmartThings to trigger a virtual switch. This switch runs an Ifttt flow that sets Arlo in either Armed/Disarmed depending on scenario in SmartThings.
Works perfectly after the small hickup.

Re: Did Arlo remove Ifft compatibility?

ngl1604 — Tue, 08 Jan 2019 23:50:19 GMT

Working for me too with Life 360 -> IFTTT -> Arlo 'geo-fencing'.

Re: Did Arlo remove Ifft compatibility?

Stephs_net — Wed, 09 Jan 2019 00:12:23 GMT

@ngl1604 - hi - so you are using IFTTT to arm and disarm the cameras and not to trigger recording ?

Re: Did Arlo remove Ifft compatibility?

ngl1604 — Wed, 09 Jan 2019 00:16:41 GMT

Yes, hooking into Life 360 enables me to Arm when the last person leaves the house and Disarm when the first person returns home - exactly what I was hoping that native geo-fencing would do (but doesn't).

Unfortunately there's no ability (as yet) to choose a custom mode so it's all or nothing. I'd love to be able to set 'night time' mode automatically at dusk but since IFTTT have yet to enable 'maker mode' I can't experiment with any of my own recipes.

Re: Did Arlo remove Ifft compatibility?

ngl1604 — Wed, 09 Jan 2019 11:37:10 GMT

Hi @Stephs_net

I've been having a play around and set up the IFTTT applet called 'Record Arlo Camera at a specific time each day.' by guthries. It ran this morning at the time I configured it for and recorded from my specified camera for the programmed time.

On the face of it, IFTTT seems to be working for me. Which applet have you been trying to use?

Re: Did Arlo remove Ifft compatibility?

Stephs_net — Wed, 09 Jan 2019 13:48:40 GMT

@ngl1604 interesting. Do you have a smartplan subscription?

There is a record on the hour applet. I had been using a custom applet using the Date/Time Trigger with the Arlo Service.

Both have not been working since 11/20/19 despite my efforts to work with tech support and following the ifttt troubleshooting recomendations - removing the arlo service, signing out, restarting base stations, and adding back arlo service in ifttt.

Re: Did Arlo remove Ifft compatibility?

ngl1604 — Wed, 09 Jan 2019 14:50:08 GMT

Hi Steph,

No I don't. I just have the Basic subscription (at least it was Basic until yesterday when it seems to have been renamed to no subscription at all!) I'm thinking of subscribing but only once I work out whether I really need to or not...

Re: Did Arlo remove Ifft compatibility?

Stephs_net — Wed, 09 Jan 2019 19:14:23 GMT

@ngl1604 - It is interesting that you don't have a smart plan. I know another user posted that their use of IFTTT had a problem when they started their Smart Plan subscription.

I hope that a tech support notices this and fixes it for Smart Plan subscribers.