topic Re: IFTTT Ring motion, record Arlo - fails in Partner Integrations

IFTTT Ring Motion, Record Arlo - Fails

Summerlakes — Fri, 04 Jan 2019 19:01:33 GMT

This fails. The Ring Doorbell triggers the IFTTT applet, but it fails making an Arlo camera record. I have tested & reset the IFTTT connection to Arlo. I have tried different Arlo and Arlo Pro cameras, and out of ideas.

Re: IFTTT Ring motion, record Arlo - fails

ShayneS — Mon, 07 Jan 2019 19:03:50 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: IFTTT Ring motion, record Arlo - fails

webdude12 — Mon, 07 Jan 2019 21:23:01 GMT

IFTTT / Arlo integration has been broken since Nov 21 (22nd) and support will do nothing to help you out. If you read the other threads in this forum, you will see you are not the only one with this issue.

There are several of us that have opened support tickets only to contact support to be told someone will call us back and that never happens.

The only thing I know to do now, is flood every post about IFTTT integration hoping to get the attention of someone that can help get this resolved.

Re: IFTTT Ring motion, record Arlo - fails

Stephs_net — Tue, 08 Jan 2019 21:36:37 GMT

I have not been able to get the Arlo Pro 2 cameras to record via date/time trigger in ifttt since 11/20/18 as well.

Re: IFTTT Ring motion, record Arlo - fails

ShayneS — Wed, 09 Jan 2019 17:19:01 GMT

@Stephs_net

What firmware version are your Arlo Pro 2 running? The latest version is below

- 1.125.11.4_29092 - 4th January 2019

Re: IFTTT Ring motion, record Arlo - fails

Stephs_net — Wed, 09 Jan 2019 19:21:06 GMT

I have the latest firmware. I am now wondering if the issue impacts SmartPlan Subscribers and not non SmartPlan subscribers. There is a user reporting IFTTT record once a day applet is working but they do not have the Smart Plan subscription. When I read this report I removed the Arlo service from my IFTTT account, restarted my base stations and then relinked IFTTT to my Arlo service and tried the applet. but it did not work.

I hope we can get this resolved soon.

https://community.arlo.com/t5/Partner-Integrations/Did-Arlo-remove-Ifft-compatibility/m-p/1667684/highlight/true#M4533

Re: IFTTT Ring motion, record Arlo - fails

ShayneS — Thu, 10 Jan 2019 21:06:42 GMT

@Stephs_net

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: IFTTT Ring motion, record Arlo - fails

fitruss — Mon, 04 Mar 2019 10:51:38 GMT

FIXED: Go the the library of recordings and filter by IFTTT