topic Re: I need a token reset to set up my homekit. in Partner Integrations

I need a token reset to set up my homekit.

Ludvig — Fri, 07 Aug 2026 13:29:46 GMT

Hello I need a token reset to set up my homekit.
How do I get in contact with support?

ShayneS — Fri, 07 Aug 2026 21:36:39 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Ludvig — Sun, 09 Aug 2026 05:26:37 GMT

Hi,

Thanks!

Now it's working.

However I have 2 basstations on same account.

When you did the reset my other basstation stoped working.

Could you please reset the token for the second one as well?

Thanks!

ShayneS — Tue, 11 Aug 2026 20:16:09 GMT

@Ludvig Sure thing, can you PM me with the last 4 of the S/N.