topic Re: HomeKit Token Reset in Partner Integrations

HomeKit Token Reset

Sjon — Mon, 06 Jul 2026 04:57:28 GMT

Please help with my VMB5000r6
HomeKit token reset or provide instructions on how to do this.
Customer text support has been unable to help me to this point. Much appreciated!

Re: HomeKit Token Reset

BrookeN — Mon, 06 Jul 2026 13:37:23 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: HomeKit Token Reset

Sjon — Tue, 07 Jul 2026 20:01:09 GMT

Thank you however I still get the "Accessory not found" or the "Uncertified accessory error" depending upon which way I attempt to connect the hub to HomeKit.

I've spent countless hours over the past six months configuring every little setting to my liking for the 10 cameras I have and would dislike if I had to reset the hub.

If I were however to perform a hard reset of the smart hub, would this automatically reset every setting within the hub including the HomeKit token giving me no issues to successfully connect to HomeKit again being certified?

Re: HomeKit Token Reset

BrookeN — Tue, 07 Jul 2026 21:34:26 GMT

You could reset the smarthub which generally does allow the homekit to connect. However, please keep in mind that you will need to add the cameras back to the account.

Re: HomeKit Token Reset

Sjon — Thu, 09 Jul 2026 04:24:22 GMT

I will reset the smart hub despite the effort it will take to reconfigure my entire system.

Please reset the HomeKit token within my hub once again before I proceed with the reset. Thanks again.

Re: HomeKit Token Reset

BrookeN — Thu, 09 Jul 2026 14:17:35 GMT

It has been reset again. After resetting the basestation, please follow the steps to set up without a code.

Re: HomeKit Token Reset

Sjon — Thu, 09 Jul 2026 16:00:26 GMT

Are you referring to the set up steps that you had sent earlier in this thread?

I currently have the 8 digit HomeKit code which is found on my VMB5000 Smart hub as I must have this set up being HomeKit certified. in other words, exactly as I had it set up the first time being new.

What are the differences setting up using the HomeKit code and then without?

Re: HomeKit Token Reset

BrookeN — Thu, 09 Jul 2026 17:42:05 GMT

Generally, users do not have a code. If you have a code you are more then welcome to try that.

Re: HomeKit Token Reset

Cotter25 — Fri, 10 Jul 2026 14:00:39 GMT

Hi BrookeN,

Can you also do a token reset for my VMB4540?

Thanks.

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 14:09:22 GMT

https://kb.arlo.com/000063184

Re: HomeKit Token Reset

Cotter25 — Mon, 13 Jul 2026 14:52:55 GMT

Hi BrookeN,

Thank you for your help on this. I did not see the option to Skip or rename devices in step 12. I only saw the option to scan a code.

Do you mind resetting the token again? I’d like to try again on another device.

Thanks,

Max

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 15:40:55 GMT

I have reset that again.

Re: HomeKit Token Reset

Cotter25 — Mon, 13 Jul 2026 16:17:48 GMT

Hi BrookeN,

Thank you again for the reset. I’m still having trouble. Is there any way to connect over the phone or chat? I previously called into support but haven’t not heard back from an L2 resource.

Thanks.

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 16:28:48 GMT

What part do you get to? Is there an error message? Are you following the steps to setup without a code?

Re: HomeKit Token Reset

Cotter25 — Mon, 13 Jul 2026 17:30:20 GMT

At the moment I can’t discover the device because I believe the token needs to be rest again.

I’ve gone through the process of setup without the code. I do see the Uncertified Accessory error appear. I have removed this in the past, but I can try this again if you don’t mind resetting the token. I’ve seen the accessory after this message.

Do I have to re-add all of my cameras back to the hub if I remove the hub?

Thanks.

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 18:17:47 GMT

Yes, that would be the next step to reset the basestation. However, all the cameras will need to be re-added to the account.

Re: HomeKit Token Reset

Cotter25 — Mon, 13 Jul 2026 20:14:07 GMT

I removed and re-added the base station however I’m still getting the Uncertified Accessory alert. I have not added my cameras back to the base station.

Do you have any suggestions for next steps?

Thanks.

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 21:03:25 GMT

I reset the basestation token again. Please try to reset it and follow the steps again.

Re: HomeKit Token Reset

Cotter25 — Mon, 13 Jul 2026 21:27:09 GMT

I’m still getting the Unrecognized Accessory error.

Is it possible to speak with someone live on the phone or chat?

Thanks.

Re: HomeKit Token Reset

BrookeN — Mon, 13 Jul 2026 21:58:13 GMT

This is supports phone number:

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST