topic Re: Apple HomeKit - Stuck on 'Discovering your device' in Partner Integrations

Apple HomeKit - Stuck on 'Discovering your device'

brampower — Sun, 10 May 2026 04:31:18 GMT

Hello,

I am unable to add my Arlo Base Station to Apple HomeKit, it is just stuck on 'Discovering your device'. Would I be able to get a token reset please?

Re: Apple HomeKit - Stuck on 'Discovering your device'

Nick15 — Sun, 10 May 2026 12:19:46 GMT

I am having the same problem with my Base Station. When I go in the Arlo App, Base Station Settings, I have no option to enable HomeKit.

How is this issue solved?

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Mon, 11 May 2026 14:05:13 GMT

@brampower and @Nick15 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Apple HomeKit - Stuck on 'Discovering your device'

brampower — Sun, 17 May 2026 00:42:31 GMT

Thank you for your assistance. Everything is working now!

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Mon, 18 May 2026 14:42:53 GMT

@brampower you will need to reset the basestation. Please keep in mind that you will need to add the cameras back to the account. After resetting the basestation, please follow the steps to set up without a code. From the link that was provided.

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 12:23:49 GMT

@BrookeN How could I request a token reset? Thank you

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 14:37:24 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 16:19:59 GMT

Thank you @BrookeN

The Arlo base/cameras are not listed in home (settings -> hubs)
unplugged/rebooted arlo basestation
Unplugged/rebooted Apple tv

Arlo App -> router -> info -> homekit -> Devices Found [SPINNER]

Any ideas what my be out of sync? Cameras we connected up until a week ago

thank you

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 16:21:23 GMT

If you can not see the cameras you may need to reset the basestation. Please keep in mind if the basestation is reset you will need to add back all the cameras.

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 17:37:38 GMT

Thanks -- there is no workaround for this issue without a reset?

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 17:44:52 GMT

If you already did the reboot and try it that way, then no that is the next step.

Re: Apple HomeKit - Stuck on 'Discovering your device'

Morko — Thu, 04 Jun 2026 00:56:59 GMT

May I have a token sent to mine as well please, I’m having the same stuck on discovering and have tried every other suggestion.

thanks

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Thu, 04 Jun 2026 13:30:21 GMT

@Morko I seen your message and that you were able to resolve this. I will close this out.

Re: Apple HomeKit - Stuck on 'Discovering your device'

Morko — Fri, 05 Jun 2026 07:47:28 GMT

Thank you, and as I DM’ed you the reason, for others benefit was I have a router and a seperate wifi 7 router, the Arlo was plugged into the first router but the Apple home was running from the wifi router, so you must have the Apple and Arlo plugged into the same wifi router.

Re: Apple HomeKit - Stuck on 'Discovering your device'

StephenB — Fri, 05 Jun 2026 11:58:40 GMT

@Morko wrote:

Thank you, and as I DM’ed you the reason, for others benefit was I have a router and a seperate wifi 7 router, the Arlo was plugged into the first router but the Apple home was running from the wifi router, so you must have the Apple and Arlo plugged into the same wifi router.

Yes. The wifi 7 router has its own NAT firewall, which blocks Apple Home.

The other option would be to set up the wifi 7 router as an access point.

Re: Apple HomeKit - Stuck on 'Discovering your device'

Glasshalffull — Mon, 08 Jun 2026 19:22:44 GMT

Hi @BrookeN i also have this issue with one of my base stations. Could you also reset my token?

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Mon, 08 Jun 2026 19:42:31 GMT

@Glasshalffull I for sure can. Do you want it reset on both your basestations?