topic Apple HomeKit - Stuck on 'Discovering your device' in Partner Integrations

Apple HomeKit - Stuck on 'Discovering your device'

brampower — Sun, 10 May 2026 04:31:18 GMT

Hello,

I am unable to add my Arlo Base Station to Apple HomeKit, it is just stuck on 'Discovering your device'. Would I be able to get a token reset please?

Re: Apple HomeKit - Stuck on 'Discovering your device'

Nick15 — Sun, 10 May 2026 12:19:46 GMT

I am having the same problem with my Base Station. When I go in the Arlo App, Base Station Settings, I have no option to enable HomeKit.

How is this issue solved?

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Mon, 11 May 2026 14:05:13 GMT

@brampower and @Nick15 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Apple HomeKit - Stuck on 'Discovering your device'

brampower — Sun, 17 May 2026 00:42:31 GMT

Thank you for your assistance. Everything is working now!

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Mon, 18 May 2026 14:42:53 GMT

@brampower you will need to reset the basestation. Please keep in mind that you will need to add the cameras back to the account. After resetting the basestation, please follow the steps to set up without a code. From the link that was provided.

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 12:23:49 GMT

@BrookeN How could I request a token reset? Thank you

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 14:37:24 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 16:19:59 GMT

Thank you @BrookeN

The Arlo base/cameras are not listed in home (settings -> hubs)
unplugged/rebooted arlo basestation
Unplugged/rebooted Apple tv

Arlo App -> router -> info -> homekit -> Devices Found [SPINNER]

Any ideas what my be out of sync? Cameras we connected up until a week ago

thank you

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 16:21:23 GMT

If you can not see the cameras you may need to reset the basestation. Please keep in mind if the basestation is reset you will need to add back all the cameras.

Re: Apple HomeKit - Stuck on 'Discovering your device'

cgmckeever — Tue, 19 May 2026 17:37:38 GMT

Thanks -- there is no workaround for this issue without a reset?

Re: Apple HomeKit - Stuck on 'Discovering your device'

BrookeN — Tue, 19 May 2026 17:44:52 GMT

If you already did the reboot and try it that way, then no that is the next step.