topic Re: Apple HomeKit in Partner Integrations

Apple HomeKit

tfa225 — Mon, 23 Feb 2026 17:51:23 GMT

I need a token reset please

Re: Apple HomeKit

BrookeN — Mon, 23 Feb 2026 21:24:25 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Apple HomeKit

tfa225 — Fri, 06 Mar 2026 04:42:15 GMT

Thanks! This worked for me until my ATT fiber went down. I’m back up now but no HomeKit. Do we lose the token if internet reboots?
Please resend

Re: Apple HomeKit

BrookeN — Fri, 06 Mar 2026 14:30:51 GMT

I reset the token again. Please follow the previous steps.

Re: Apple HomeKit

tfa225 — Wed, 18 Mar 2026 11:11:08 GMT

Latest Arlo app update removed HomeKit. Please reset the token again. Any idea what is causing HomeKit getting removed? I’m sorry you have to keep resetting the token.

Re: Apple HomeKit

BrookeN — Wed, 18 Mar 2026 15:06:40 GMT

No worries at all that is why I am here. It has been reset.

https://kb.arlo.com/000063184

Re: Apple HomeKit

tfa225 — Thu, 19 Mar 2026 01:46:27 GMT

Thank you. After restarting the Arlo base station, the HomeKit option is not there.

Re: Apple HomeKit

BrookeN — Thu, 19 Mar 2026 19:54:48 GMT

Maybe you will need to restart the HomePod?

Re: Apple HomeKit

tfa225 — Fri, 20 Mar 2026 00:25:25 GMT

I checked again this afternoon and the HomeKit option was there. No restart of HomePod was necessary. Working as expected now. Thank you l.

Re: Apple HomeKit

BrookeN — Fri, 20 Mar 2026 13:28:07 GMT

Thank you for the update. Have a great weekend.

Re: Apple HomeKit

tfa225 — Fri, 24 Apr 2026 02:56:04 GMT

Another app update and I need another token reset please.

Re: Apple HomeKit

tfa225 — Sat, 02 May 2026 11:40:45 GMT

Is BrookeN or any other mods around? I need a token reset please.

Re: Apple HomeKit

StephenB — Sat, 02 May 2026 13:56:52 GMT

@tfa225 wrote:

Is BrookeN or any other mods around? I need a token reset please.

Might need to wait until Monday. Weekend mod coverage is fairly light.

Re: Apple HomeKit

tfa225 — Sat, 02 May 2026 14:19:05 GMT

Thanks. I’ve actually been waiting since 4/23/26. That was my last request and no one has replied

Re: Apple HomeKit

StephenB — Sat, 02 May 2026 15:17:58 GMT

@tfa225 wrote:

Thanks. I’ve actually been waiting since 4/23/26. That was my last request and no one has replied

I'm tagging @BrookeN since it's possible they just missed your post.

Suppport will also do this if you have a subscription. Or if you live in the US or Canada - in which case you can call 1-877-427-5680 6:00a.m. - 8:00p.m. PST (even w/o a subscription).

Re: Apple HomeKit

tfa225 — Sat, 02 May 2026 23:46:27 GMT

thanks Stephen. I wasn’t sure about support options anymore. I’m in the US but don’t have a subscription. That said, the toll free # will help me but online support through the app will not?

Re: Apple HomeKit

StephenB — Sun, 03 May 2026 20:20:02 GMT

@tfa225 wrote:

I’m in the US but don’t have a subscription. That said, the toll free # will help me but online support through the app will not?

Yes, that is my understanding.

Re: Apple HomeKit

BrookeN — Mon, 04 May 2026 14:24:41 GMT

@tfa225 did you reach out to support or are you still needing a token reset? I would be more then happy to help if you are still needing the reset.

Re: Apple HomeKit

tfa225 — Mon, 04 May 2026 15:19:09 GMT

I have not reached out to support yet. Please reset my token. Thanks!

Re: Apple HomeKit

BrookeN — Mon, 04 May 2026 15:54:05 GMT

It appears the basestation is offline. I cannot reset the token until the basestation is back online. Please get your basestation online and reach back out and I will reset that token.