topic Re: Need Homekit Token Reset in Partner Integrations

Need Homekit Token Reset

TimLSD — Mon, 06 Apr 2026 01:27:26 GMT

Hello I need a token reset to set up my homekit.

Re: Need Homekit Token Reset

BrookeN — Mon, 06 Apr 2026 14:56:06 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Need Homekit Token Reset

TimLSD — Mon, 06 Apr 2026 21:44:03 GMT

This did not work.

Re: Need Homekit Token Reset

BrookeN — Tue, 07 Apr 2026 19:01:21 GMT

I can try to reset it again, before doing the steps log out of the account and log back in. And then do the steps to set up without a code.

Re: Need Homekit Token Reset

TimLSD — Wed, 08 Apr 2026 13:05:53 GMT

I did all of the steps you mentioned. Still not working

Re: Need Homekit Token Reset

BrookeN — Wed, 08 Apr 2026 13:29:53 GMT

You will need to reset the basestation. Please keep in mind that you will need to add the cameras again after the reset.

Re: Need Homekit Token Reset

Roche09 — Sun, 12 Apr 2026 08:32:03 GMT

Hi, can you send a token set request to my base station (VMB4540) as well? Thank you. The base station could not be discovered by Apple HomeKit for now.

Re: Need Homekit Token Reset

BrookeN — Mon, 13 Apr 2026 14:39:57 GMT

@Roche09 under ther email address I am only seeing an Arlo Bridge. I do not see a VMB4540. Could it happen to be under a different email address?

Re: Need Homekit Token Reset

Roche09 — Tue, 14 Apr 2026 07:11:09 GMT

Hi @BrookeN thanks for the checking. It is a sad story. Arlo case #45563986 was initiated on 12 Apr 2026 to request a token reset for my SmartHub VMB4540, as it could not be discovered by Apple HomeKit. The SmartHub was then manually removed from my account as per the post (https://community.arlo.com/t5/Partner-Integrations/Need-Homekit-Token-Reset/td-p/2477295), however, the SmartHub could not be re-added to my account after factory reset. You can find the details in the following post (https://community.arlo.com/t5/Arlo-Pro-2/SmartHub-VMB4540-could-not-be-added-to-Arlo-account/td-p/2477838). Appreciated if you could advise the trouble shooting steps accordingly.

Re: Need Homekit Token Reset

BrookeN — Tue, 14 Apr 2026 13:22:32 GMT

Can you please try to reset it following these steps:

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0

Re: Need Homekit Token Reset

Roche09 — Wed, 15 Apr 2026 15:00:01 GMT

@BrookeN I tried to factory reset VMB4540, but found that Internet LED was alternating Blue and Amber when I pressed and hold the reset button for 10 seconds, which is different from the description 'the LED on the front of the Arlo SmartHub or Base Station flashes amber' in the article (https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...). Then the internet LED was back to solid blue. It seems that the VMB4540 refused to be factor reset.

Re: Need Homekit Token Reset

StephenB — Wed, 15 Apr 2026 15:54:43 GMT

@Roche09 wrote:

@BrookeN I tried to factory reset VMB4540, but found that Internet LED was alternating Blue and Amber when I pressed and hold the reset button for 10 seconds, which is different from the description 'the LED on the front of the Arlo SmartHub or Base Station flashes amber' in the article (https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...). Then the internet LED was back to solid blue. It seems that the VMB4540 refused to be factor reset.

Try not to double-post.

I replied here:

https://community.arlo.com/t5/Arlo-Pro-2/SmartHub-VMB4540-could-not-be-added-to-Arlo-account/m-p/2478105#M67304

Re: Need Homekit Token Reset

xRENEGADEgg — Sun, 19 Apr 2026 06:27:32 GMT

I also seem to be in need of a HomeKit token reset.

any help is appreciated!