topic Re: Think I need a token reset in Partner Integrations

Think I need a token reset

Ronmmm — Fri, 06 Mar 2026 14:32:38 GMT

Got a refurb vmb4540 hub from Amazon that keeps asking for code to add to HomeKit. Serial number . Please don’t reset my other hub. 🙂 thank you!

Re: Think I need a token reset

BrookeN — Fri, 06 Mar 2026 14:32:33 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Think I need a token reset

Ronmmm — Fri, 06 Mar 2026 22:00:28 GMT

Thanks! Rebooted and tried setting up Homekit again, but it's not working (in a different way) --

So I click the Hub. Click Device Info. Click Homekit. Once there, it forever says "Discovering your device" but doesnt let me do anything else. The spinner next to "Devices found" just keeps spinning. No device is found.

Tried rebooting again but still the same result.

Re: Think I need a token reset

Ronmmm — Fri, 06 Mar 2026 22:21:36 GMT

Whoops, never mind that last email. I waited a while and eventually got past that screen. But now I'm still getting the same problem as before -- it wants a setup code in order to add to homekit. 😞

Re: Think I need a token reset

BrookeN — Fri, 06 Mar 2026 22:46:43 GMT

You will need to reset the basestation. Please keep in mind you will need to add the cameras again after the reset.

Re: Think I need a token reset

Ronmmm — Fri, 06 Mar 2026 23:16:46 GMT

Just reset it (again) and it still wants a code to set up in Homekit.

Re: Think I need a token reset

BrookeN — Mon, 09 Mar 2026 14:44:16 GMT

Are you following the steps to set up without a code?

Re: Think I need a token reset

Ronmmm — Tue, 10 Mar 2026 23:00:04 GMT

Yes. I've set up refurb hubs before without issue.

I'm giving up on this and returning it to Amazon.

Re: Think I need a token reset

BrookeN — Wed, 11 Mar 2026 13:58:41 GMT

Have you done a reset on the hub following these steps?

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station