topic Re: Cannot connect VMB4540r2 base station. in Partner Integrations

Token reset needed?

zarbs — Mon, 23 Feb 2026 01:17:46 GMT

My old hub went end of life and I upgraded to a VMB4540r4 Pro Smart Hub (firmware lists as current 1.29.0.0_1946_b066528). Since this upgrade the connection to Apple HomeKit does not connect to my cameras. The instructions lists scanning the code on the hub but it does not have one. I suspect I need the token reset on this hub connected to my account.

Re: Token reset needed?

zarbs — Mon, 23 Feb 2026 01:48:08 GMT

UPDATE - Please disregard my reset request. I am on iOS and MacOS 26 and the connection process came up slightly different to that listed in your "How To". I was able to connect to all the cameras which directly connect to the base station successfully and allocate to rooms in the Home app. Three IP only cameras are not supported but I can view these in the Arlo Secure app and they are not as important as the direct connect cameras. Thanks.

Re: Cannot connect VMB4540r2 base station.

JavaFett — Mon, 23 Feb 2026 12:43:26 GMT

I've ungraded firmware and followed the reset instructions to try to add a base station to my HomeKit repeatedly with no success. Please advise.

Re: Cannot connect VMB4540r2 base station.

BrookeN — Mon, 23 Feb 2026 15:21:52 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Cannot connect VMB4540r2 base station.

JavaFett — Mon, 23 Feb 2026 16:31:41 GMT

I appreciate you looking into this, but I have now restarted and added my hub 3 times with no success. Is there anything else I can do?

Re: Cannot connect VMB4540r2 base station.

BrookeN — Tue, 24 Feb 2026 14:35:16 GMT

You would need to reset the basestation. But please keep in mind that you would need to connect the cameras to it again.