topic Home kit pairing not fixed after reset. in Partner Integrations

Home kit pairing not fixed after reset.

Grokaki — Wed, 07 Jan 2026 07:35:45 GMT

Hello again,

after the HomeKit reset I was able to find the device in the arlo app / HomeKit. But when I scanned the code I got a message “accessory not found” and now the device is not found in the arlo app HomeKit section.

I need your input on this please.

Many thanks

@ShayneS

Re: Home kit pairing not fixed after reset.

ShayneS — Tue, 13 Jan 2026 22:53:49 GMT

Have you tried connecting to HomeKit with the steps provided in this article here?

Re: Home kit pairing not fixed after reset.

Grokaki — Wed, 14 Jan 2026 15:50:31 GMT

Hello,

yes I have tried that yes.

I get a message “accessory not found” but when you reset the key I was able to start the process through the arlo secure app — HomeKit but again “accessory not found” as a result and I can not make that procedure again because the device is not found in the arlo app.

Can you make the reset key again please and let me know if there are any other ways ?
@ShayneS

Thank you,

Re: Home kit pairing not fixed after reset.

ShayneS — Wed, 14 Jan 2026 20:49:57 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you