topic Re: Attempting to add Arlo to HomeKit in Partner Integrations

Attempting to add Arlo to HomeKit

DrWiFi — Wed, 24 Dec 2025 20:18:24 GMT

Hello,

I am trying to get my Arlo system into my HomeKit but am running into issues.

In the Arlo app, the base station says it is "Discovering your device"

Trying to add it via the Home app just hangs.

To complicate things a bit, I am running an Aruba network.
I've added _arlo-video._tcp to the allowed airgroup services. Are there any others that I need to enable?

Thank you

Re: Attempting to add Arlo to HomeKit

BrookeN — Mon, 29 Dec 2025 20:03:37 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Attempting to add Arlo to HomeKit

DrWiFi — Wed, 31 Dec 2025 05:37:57 GMT

Hello,

it has been sitting at discovering device all day.

Re: Attempting to add Arlo to HomeKit

BrookeN — Mon, 05 Jan 2026 18:08:46 GMT

Try logging out of the account and logging back in. And the following these steps https://kb.arlo.com/000063184

If still seeing the same behavior please reset the basestation, however please keep in mind that you will have to add all the cameras back on.