topic Re: SmartThings Broken? in Partner Integrations

SmartThings showing device offline

animenerd — Fri, 24 Oct 2025 23:32:14 GMT

Anyone else having issues with SmartThings the last couple days? I've tried unlinking & relinking my Arlo account and restarting everything and it still won't work. It's able to view the camera stream but when I try to turn the camera off or on it's marked as offline, going through the diagnostics brings it back online but still won't let me turn it off or on. I saw SmartThings had a partial outage but it's been resolved

Re: SmartThings Broken?

ShayneS — Wed, 22 Oct 2025 18:18:25 GMT

@animenerd

Is this appearing offline on the ST app and Arlo app?

Re: SmartThings Broken?

animenerd — Wed, 22 Oct 2025 18:44:04 GMT

It works fine in the Arlo app, it's just the ST app where it appears offline

Re: SmartThings Broken?

ShayneS — Wed, 22 Oct 2025 19:39:33 GMT

@animenerd

Can you provide a screenshot for me.

Re: SmartThings Broken?

animenerd — Wed, 22 Oct 2025 20:37:52 GMT

When I first link my account the on/off button at the top is enabled, when I press that button it then goes into this offline mode. If I go through the "Go to diagnostics" button flow it comes back online until I press the on/off button again

Re: SmartThings Broken?

animenerd — Fri, 24 Oct 2025 19:03:08 GMT

I just tried removing & re-adding a camera to the Arlo app and then re-linking the account in SmartThings but it still doesn't work. Maybe it's something specific to my setup: Essential Indoor Camera 1st Gen with a SmartHub.

Weird that it was working before, maybe there was a update recently?

Re: SmartThings Broken?

ShayneS — Fri, 24 Oct 2025 20:58:11 GMT

Can you provide a screenshot of the screen with messaging or any error messages during the process.

Re: SmartThings Broken?

animenerd — Fri, 24 Oct 2025 21:40:08 GMT

There's no message, it just goes into the offline mode as shown in the screenshot I had posted earlier

Re: SmartThings Broken?

ShayneS — Mon, 03 Nov 2025 19:26:39 GMT

@animenerd There was an AWS outage a few days ago that affected some services, for some reason I couldn't see any photos, I see it now. Let me look in to this further and I will report back as soon as possible.

Re: SmartThings Broken?

ShayneS — Fri, 24 Oct 2025 23:26:52 GMT

@animenerd

Which version of the Arlo app are you using an what's the version of OS on your iOS device?

Also, can you provide the version of the SmartThings app?

Thanks

Re: SmartThings Broken?

animenerd — Sat, 25 Oct 2025 01:23:04 GMT

Arlo app 6.5.2_6050402

SmartThings app 1.8.37.23

Android 16

Noticed the Arlo app version was released the day I started having issues, do you have a APK of the older version so I can downgrade the app to see if that fixes it?

Re: SmartThings Broken?

ShayneS — Mon, 27 Oct 2025 22:34:06 GMT

Is this occurring on android and iOS? I see the screenshot is an iOS device.

Re: SmartThings Broken?

animenerd — Mon, 27 Oct 2025 23:38:40 GMT

? The screenshot is Android

Re: SmartThings Broken?

ShayneS — Mon, 27 Oct 2025 23:55:51 GMT

@animenerd

Apologies, I just checked my android device as well, I didn't realize how close the resemblance is now with the notification bar info, almost identical. I don't have any options to downgrade, and I can't suggest that unfortunately. I did provide this info and The team is investigating this and I will provide more info as soon as possible.

Re: SmartThings Broken?

ShayneS — Mon, 03 Nov 2025 19:26:54 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: SmartThings showing device offline

ShayneS — Fri, 07 Nov 2025 16:15:13 GMT

@animenerd

I was informed there has been an update on the backend, can you check again and let me know how it goes. You may need to re-link your account to SmartThings, but you can test before you attempt that.

Thanks

Re: SmartThings showing device offline

animenerd — Fri, 07 Nov 2025 16:32:11 GMT

It works 🎉 Thanks a lot for your help

Re: SmartThings showing device offline

ShayneS — Fri, 07 Nov 2025 16:33:36 GMT

Thanks for the update, glad it's up and running now.