topic Token Reset Request in Partner Integrations

Token Reset Request

jamesalexyoung — Thu, 09 Oct 2025 21:35:22 GMT

I successfully added my smart hub to homekit once, but I had to re-do the homekit setup. Now I am stuck at the "Devices found" stage of the hub's homekit section. Reading around the community pages it seems like I need to get a token reset to be able to re-add the hub to homekit. Can you please push one to the hub associated with this account?

Thanks

Re: Token Reset Request

BrookeN — Thu, 09 Oct 2025 22:18:01 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

Re: Token Reset Request

jamesalexyoung — Fri, 10 Oct 2025 11:54:38 GMT

Thank you. This has worked.

Re: Token Reset Request

jkrus — Thu, 23 Oct 2025 22:25:15 GMT

How can I get a token reset

Re: Token Reset Request

BrookeN — Fri, 24 Oct 2025 13:22:39 GMT

I sent you a dm asking for more information. Please respond to that at your earliest convenience .