topic Re: Blocked country code used trying to link smartthings with arlo in Partner Integrations

Blocked country code used trying to link smartthings with arlo

DanDav — Sun, 05 Oct 2025 03:05:49 GMT

I used to have my Arlo account linked to Smartthings, unfortunately I had to factory reset my Smartthings hub and add again all my devices and services.

I was successful in adding everything back again except for linking my Arlo account as I get a message “Blocked country code used”.
Can anyone help me!!!

Re: Blocked country code used trying to link smartthings with arlo

ShayneS — Mon, 06 Oct 2025 21:50:35 GMT

@DanDav

Thanks for the feedback, I will look in to this and provide more info as soon as possible.

Re: Blocked country code used trying to link smartthings with arlo

StephenB — Tue, 07 Oct 2025 14:55:16 GMT

@DanDav wrote:
I was successful in adding everything back again except for linking my Arlo account as I get a message “Blocked country code used”.

Are these the original Smarthings and Arlo Accounts? (with no changes to the address)?

Are you in the same country as you were in when you first did the link?

Are you perhaps using a VPN?

Re: Blocked country code used trying to link smartthings with arlo

ShayneS — Fri, 10 Oct 2025 19:40:28 GMT

The team is actively looking in to this and I'll add more info as soon as I can.

Re: Blocked country code used trying to link smartthings with arlo

ShayneS — Tue, 14 Oct 2025 16:47:39 GMT

Hi @DanDav

Are you still experiencing this symptom?

Re: Blocked country code used trying to link smartthings with arlo

ShayneS — Thu, 23 Oct 2025 21:15:29 GMT

Hi @DanDav

Just following up again.