topic Re: HomeKit Token Reset in Partner Integrations

HomeKit Token Reset

itscobra — Thu, 28 Aug 2025 09:33:42 GMT

Hi!

Need HomeKit token refreshed for my SmartHub VMB4540. Thanks!

Re: HomeKit Token Reset

BrookeN — Thu, 28 Aug 2025 13:51:38 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184

Re: HomeKit Token Reset

itscobra — Thu, 28 Aug 2025 15:41:25 GMT

Good Morning,

Seems as if I still am unable to add to HomeKit thru the Arlo Secure app. Still requiring a QR-code or PIN-code.

Re: HomeKit Token Reset

BrookeN — Thu, 28 Aug 2025 16:07:15 GMT

Did you use the instructions to set up without a code.

Re: HomeKit Token Reset

itscobra — Thu, 28 Aug 2025 18:01:25 GMT

Yes. It still did not work.

Re: HomeKit Token Reset

BrookeN — Thu, 28 Aug 2025 18:04:46 GMT

You are following these steps correct?

To setup an Arlo device without a setup code:

Launch the Arlo Secure App on your Apple device.
Tap Settings > My Devices.
Select an Arlo SmartHub or Arlo Base Station.
Tap HomeKit.
Select the Arlo SmartHub or Arlo Base Station you want to add to Apple Home.
If you receive an Uncertified Accessory Error message, visit: When adding my Arlo Base Station to Apple Home, what should I do if I receive an Uncertified Accessory Error message?
Select a Home or tap Add New Home.
If you don’t have a Home set up in the Arlo Secure App, you are directed to create a Home.
Select a Room or tap Add a New Room.
If you don’t have a Room set up in the Arlo Secure App, you are directed to create a Room.
Tap Continue to add devices to HomeKit to add devices or additional Base Stations.
Continue through the setup flows to confirm the name and room placement for each device.
Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
Confirm the name of the device.
Tap Skip, or rename any other devices as needed.
Tap Finish.
Your devices are ready to use with Apple Home.

Re: HomeKit Token Reset

itscobra — Thu, 28 Aug 2025 18:36:02 GMT

I am able to get to step 7, but then I am showed the attached images. I can only proceed by adding the HomeKit QR code or PIN code, of which my SmartHub does not have.

Re: HomeKit Token Reset

BrookeN — Thu, 28 Aug 2025 18:41:44 GMT

You do not need to scan the QR code. Please follow the steps listed above.

Re: HomeKit Token Reset

itscobra — Thu, 28 Aug 2025 19:21:18 GMT

Go ahead and let me know what steps I’m not following.

Re: HomeKit Token Reset

irm215 — Mon, 01 Sep 2025 19:47:55 GMT

Having exact same issue

Re: HomeKit Token Reset

BrookeN — Mon, 08 Sep 2025 15:35:30 GMT

I apologize for the delay in my response I was out of office. Were you able to get the homekit to work correctly?

Re: HomeKit Token Reset

itscobra — Wed, 10 Sep 2025 04:02:53 GMT

Nope. Still not working.

Re: HomeKit Token Reset

BrookeN — Fri, 12 Sep 2025 16:18:45 GMT

Then you will need to do a reset of the basestation. Please keep in mind that all the cameras will have to be added back on after doing the reset. If you are wanting to do that please let me know and I will reset the token again, as soon as the reset has been done.

Re: HomeKit Token Reset

pedro_ — Fri, 26 Sep 2025 02:39:57 GMT

May I request a HomeKit token reset? VMB4540r3 s/n A7422176A012D

Re: HomeKit Token Reset

ShayneS — Fri, 26 Sep 2025 18:27:21 GMT

@pedro_

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit Token Reset

pedro_ — Tue, 30 Sep 2025 11:32:47 GMT

Hi ShayneS, no luck I'm afraid after power-cycling my base station and added the camera from scratch. May I request another reset?

Re: HomeKit Token Reset

BrookeN — Tue, 30 Sep 2025 13:22:37 GMT

@irm215 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
https://kb.arlo.com/000063184

@pedro_ I sent the token reset again. Please follow previous steps.