topic HomeKit Token reset needed for VMB4000r3 in Partner Integrations

HomeKit Token reset needed for VMB4000r3

jontom — Mon, 25 Aug 2025 19:39:42 GMT

I successfully added my smart hub to Homekit once, but I had to re-do the Homekit setup. Now I am stuck at the "Devices found" stage of the app's Homekit section. Reading around the community pages it seems like I need to get a token reset to be able to re-add the hub to Homekit. Would you please push one to the hub associated with this account?

Re: HomeKit Token reset needed for VMB4000r3

BrookeN — Mon, 25 Aug 2025 21:26:05 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184

Re: HomeKit Token reset needed for VMB4000r3

ChrisR2 — Mon, 08 Sep 2025 11:19:06 GMT

Howdy, BrookeN!

Same as jontom. I'm stuck at the screen in the app that shows it is searching for devices to add to homekit, but it never advances past that. I'm trying to connect my VMB4000r3 to Apple Homekit. Can you send a token reset to my base station?

Re: HomeKit Token reset needed for VMB4000r3

ChrisR2 — Fri, 12 Sep 2025 10:59:07 GMT

I'm bumping this post for a response.

Re: HomeKit Token reset needed for VMB4000r3

BrookeN — Fri, 12 Sep 2025 16:10:26 GMT

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184

Re: HomeKit Token reset needed for VMB4000r3

Smartlin — Fri, 19 Sep 2025 07:11:54 GMT

@BrookeN , can you help me with token reset? I have VMS 4000r3.

thank you!

Re: HomeKit Token reset needed for VMB4000r3

BrookeN — Fri, 19 Sep 2025 14:49:52 GMT

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184