topic Re: Smartthings Person Detection in Partner Integrations

Smartthings Person Detection

Driver468 — Thu, 10 Jul 2025 23:50:35 GMT

I’m trying to set up a SmartThings routine that runs when my Arlo cameras detect a person, but it doesn’t seem to be working. The routine is based on person detection. SmartThings shows motion events in the history, but there are no entries for person detection.

I’m using Arlo Pro 3 cameras with an active subscription that includes smart detection for people. The person detection works fine in the Arlo app, so the feature itself is functioning. It just doesn’t appear to pass the person detection into SmartThings.

Has anyone been able to get AI person detection working in SmartThings routines? If so, how did you set it up?

Re: Smartthings Person Detection

ShayneS — Mon, 14 Jul 2025 20:51:55 GMT

Hi @Driver468

Thanks for the feedback, is this occurring with an Android or iOS device? What is the app version you have installed?

Re: Smartthings Person Detection

Driver468 — Mon, 14 Jul 2025 21:16:20 GMT

I am using an iOS device with the latest version of both the Arlo and Smartthings apps. The issue is that Smartthings is not showing any person detections is the history, which means either Arlo is not sending the data or Smartthings is not receiving it properly. I believe this is an official integration built by Arlo in partnership with Smartthings.

Re: Smartthings Person Detection

Driver468 — Wed, 16 Jul 2025 01:23:27 GMT

@ShayneS any update on this?

Re: Smartthings Person Detection

ShayneS — Wed, 16 Jul 2025 17:42:02 GMT

@Driver468

The team is investigating the root cause. I'll be sure to provide more info when I hear more.

Re: Smartthings Person Detection

ShayneS — Fri, 18 Jul 2025 22:36:18 GMT

Hi @Driver468

Can you create or verify these settings are set in the SmartThings app?

Open the SmartThings App
Tap on “Routines” in the main menu, then tap the ➕ (plus sign) in the upper-right corner.

Set the Condition ("If" Statement)
Tap the ➕ (plus sign) under the “If” section to add a condition.

Choose the Condition Type
Select “Device Status” from the list of options.

Select the Camera
From your list of devices, tap to select the camera you want to use as a trigger.

Add the Camera Event
Choose “Camera Events”, then tap Done in the upper-right corner to save.

Review the Routine Setup
You should now see your routine summary with the camera listed under the "If" condition.

Confirm Routine Settings
Double-check the actions and settings in the final screen.

Re: Smartthings Person Detection

Driver468 — Sun, 20 Jul 2025 02:06:59 GMT

Yes, I have created a routine using the camera events > Person Detected. The issue is that no person detected event is sent to Smartthings even when a person is detected in Arlo. The Smartthings event history only shows motion detections, not person detections.

Re: Smartthings Person Detection

ShayneS — Mon, 21 Jul 2025 17:36:29 GMT

Is it possible to provide screenshots of your routine setup?

Re: Smartthings Person Detection

Driver468 — Mon, 21 Jul 2025 18:51:39 GMT

Screenshot is attached. The bigger issue is that no person detected events are showing in the Smartthings history at all.

Re: Smartthings Person Detection

Driver468 — Wed, 23 Jul 2025 23:15:30 GMT

@ShayneS Any updates?

Re: Smartthings Person Detection

ShayneS — Thu, 24 Jul 2025 16:06:47 GMT

This is actively under investigation.

Re: Smartthings Person Detection

ShayneS — Thu, 07 Aug 2025 16:08:01 GMT

@Driver468 I received some info

To better assist, can you confirm whether the routine is configured to send notifications via push notification or SMS text?

If it's SMS, can you verify that you are opted into the SmartThings SMS service? Details here.
If it's a push notification, please ensure the SmartThings app has permission to send notifications through the mobile device’s notification settings.

Re: Smartthings Person Detection

Driver468 — Fri, 08 Aug 2025 00:03:41 GMT

Yes to both of those and I receive notifications from other routines I have. I think the issue may be in Arlo side where Smartthings doesn’t receive a motion notification unless smart notifications are turned on in Arlo. In which case I receive notifications from both Arlo and Smartthings.

Re: Smartthings Person Detection

ShayneS — Fri, 15 Aug 2025 16:00:37 GMT

@Driver468

Is it possible for you to send a screenshot of this data access screen.

Re: Smartthings Person Detection

Driver468 — Sun, 17 Aug 2025 02:30:11 GMT

Should I turn data access on? It is off right now.

Re: Smartthings Person Detection

ShayneS — Mon, 18 Aug 2025 17:01:44 GMT

@Driver468 Yes please, and let me know if you see any improvements.

Thanks!

Re: Smartthings Person Detection

ShayneS — Wed, 20 Aug 2025 17:14:08 GMT

@Driver468 Just wanted to check in to see if you had any improvements?

Re: Smartthings Person Detection

TonVeenhof — Mon, 25 Aug 2025 08:15:16 GMT

We encounter the same issue, but only after our camera was replaced by a new one (after the lens of the first became hazy). So now we have a clear image but acperson is only detected when about 3 meters from the camera. With the old camera persons 20 meters away were detected. Sensitivity is set to 80%.

Re: Smartthings Person Detection

StephenB — Mon, 25 Aug 2025 12:39:48 GMT

@TonVeenhof wrote:

With the old camera persons 20 meters away were detected. Sensitivity is set to 80%.

The spec for motion detection range for most of the cameras is ~20-25 feet, not meters.

https://kb.arlo.com/000062617/How-far-away-can-Arlo-Cameras-and-Arlo-Video-Doorbells-detect-motion

Re: Smartthings Person Detection

ShayneS — Mon, 25 Aug 2025 17:19:54 GMT

@Driver468 Is this now working for you after the suggested option was selected.