topic Re: Adding smart hub to HomeKit stay on discovering your device in Partner Integrations

Adding smart hub to HomeKit stay on discovering your device

damienhauser — Wed, 30 Jul 2025 13:59:23 GMT

I removed my hub from HomeKit and factory reset it but now when I try to add it back it is stuck to “discovering your device please wait”.

i ve seen other similar post where people got a “token” to reset the hub or something like that.

can somebody help with this issue ?

thanks

regards

damien

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Wed, 30 Jul 2025 15:24:54 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Adding smart hub to HomeKit stay on discovering your device

Bobgrey — Sun, 03 Aug 2025 10:23:01 GMT

I have the same problem and likely need a token reset please

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Mon, 04 Aug 2025 14:47:55 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Adding smart hub to HomeKit stay on discovering your device

Andogan09 — Tue, 05 Aug 2025 03:41:24 GMT

I have the same problem with my VMB4500 stuck on discovery and likely need a token reset as well. Appreciate your help with this issue.
Thanks.

Re: Adding smart hub to HomeKit stay on discovering your device

SonicAlligator — Tue, 05 Aug 2025 04:09:20 GMT

Could I also request a token reset please? I just bought a refurbished Smart Hub Pro with the following information, got the cameras added to the hub but cannot add the hub or cameras to HomeKit, like many others it's stuck on "Discovering your device. Please wait."

Firmware: 1.27.0.0_1931_03495c2

Hardware: VMB4540r3

Thanks so much for your help!

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Tue, 05 Aug 2025 13:39:09 GMT

@Andogan09 and @SonicAlligator I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Adding smart hub to HomeKit stay on discovering your device

Dpresti — Sun, 10 Aug 2025 22:45:38 GMT

Could I also get a token reset please

Re: Adding smart hub to HomeKit stay on discovering your device

Ben_OZ — Sun, 10 Aug 2025 23:44:15 GMT

Hi, I had another issue with my base station, in which I had to factory-reset it, but now trying to add it back into HomeKit I get the “Discovering Device…” message, so can I please ask for a token reset as well?
many thanks!

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Mon, 11 Aug 2025 14:37:43 GMT

If you see Library in your app: How do I connect my Arlo device to Apple HomeKit?

If you see Feed in your app: https://kb.arlo.com/000063184

Re: Adding smart hub to HomeKit stay on discovering your device

Ben_OZ — Mon, 11 Aug 2025 21:59:56 GMT

Thank you!

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Tue, 12 Aug 2025 13:50:49 GMT

You are welcome. Have a great rest of your week.

Re: Adding smart hub to HomeKit stay on discovering your device

SonicAlligator — Mon, 18 Aug 2025 18:29:10 GMT

Hello,

Thank you for reseting things, unfortunately this doesn't seem to resolve the problem, still stuck on "discovering this device". It asks me to bring my phone close to the camera while setting it up, but it seems like I should probably have the phone close to the Base Station instead, no? In either event I've tried both, setting my phone next to the Base Station, standing directly next to the cameras too. Any thoughts on how to proceed?

Thank you in advance for your help!

Cheers,
James

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Tue, 19 Aug 2025 13:36:25 GMT

The other way would be to reset the basestation. Doing so would need to have the cameras re-added after the reset. And then I could send another token reset and you can see if that helps. Please let me know if that is how you would like to proceed and I will reset the token again.

Re: Adding smart hub to HomeKit stay on discovering your device

SonicAlligator — Thu, 21 Aug 2025 15:44:21 GMT

Hello,

Thank you Brooke, I've gone ahead and done the full reset, added back all of the cameras, and should be ready for the token reset.

Cheers and thanks,
James

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Thu, 21 Aug 2025 15:52:00 GMT

Okay I have that reset for you.

Re: Adding smart hub to HomeKit stay on discovering your device

link0001 — Mon, 13 Oct 2025 23:53:24 GMT

I have the same issue. Can I get my token reset?

Re: Adding smart hub to HomeKit stay on discovering your device

BrookeN — Tue, 14 Oct 2025 13:41:06 GMT

How do I connect my Arlo device to Apple HomeKit?

Re: Adding smart hub to HomeKit stay on discovering your device

htjunkie — Sat, 10 Jan 2026 19:49:51 GMT

I deleted my home from HomeKit by mistake, when I tried to scan the Arlo Hub it told me the hub belongs to another home!

I guess I need the token to be reset without resetting the hub.

Much appreciate your help,

Re: Adding smart hub to HomeKit stay on discovering your device

htjunkie — Sat, 10 Jan 2026 21:53:52 GMT

I reached out to Support Chat and got the token reset and able to reconnect to Home Kit again.