topic Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras in Partner Integrations

Amazon Echo Show is displaying other peoples Arlo Door bell cameras

CameraTeam6 — Sun, 20 Jul 2025 19:44:01 GMT

Recently my Echo Show has been having trouble showing my doorbell camera when motion is detected. However today I realized it was attempting to show me other peoples doorbell cameras.

This has to be a huge breach in privacy and a major bug on somebodies side!

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

jguerdat — Mon, 21 Jul 2025 13:36:29 GMT

What about the Arlo app itself? Just trying to decide if it's and Arlo or Echo problem (I tend to think the latter).

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

StephenB — Mon, 21 Jul 2025 14:29:25 GMT

@jguerdat wrote:

Just trying to decide if it's and Arlo or Echo problem (I tend to think the latter).

Either way, Arlo needs to address it. It should not be possible to see an unshared camera feed for a camera in another account, no matter what app you are using.

Tagging the mods - @BrookeN , @JamesC , @ShayneS

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

CameraTeam6 — Mon, 21 Jul 2025 14:30:01 GMT

When directly viewing the Arlo app, the doorbell camera shows as expected. This also leads me to agree with you, as it does seem like problem on the Echo side.

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

BrookeN — Tue, 22 Jul 2025 13:43:48 GMT

@CameraTeam6 thank you for bringing this too our attention. I have reached out to the development team to look into this further. I will update you as soon as possible.

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

BrookeN — Mon, 28 Jul 2025 18:37:33 GMT

Can we get the customer ID for Alexa
https://developer.amazon.com/mycid.html When asked need to use same Alexa account that was used in echo show

Can you also check this spot and see what skills are enabled

Amazon Alexa App -> Settings > Skills & Games -> Your skills -> Enabled

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

CameraTeam6 — Fri, 01 Aug 2025 13:52:13 GMT

I'm not sure what you mean. I'm not an Amazon developer, so I don't have a CID.

Also the only skill I have enabled is the "Arlo". I don't use any other skills.

Re: Amazon Echo Show is displaying other peoples Arlo Door bell cameras

BrookeN — Fri, 01 Aug 2025 13:53:57 GMT

Did you try going to that browser and entering your login information that you use for the Echo Show. Even if you are not a developer you should be able to get the customer id.