topic Homekit Reset Token Needed in Partner Integrations https://community.arlo.com/t5/Partner-Integrations/Homekit-Reset-Token-Needed/m-p/2439056#M20625 <P>Hello!</P><P>Can you please send a token reset for the VMB4000 connected to this account?&nbsp;</P><P>I have tried working with support and after doing a factory reset, they asked me to reset my Xfinity modem, and now, I only have the power light on, with an occasional blinking of the three lights in green (3 seconds), and then back to only the amber light.&nbsp; I have changed the power cord and the ethernet cord, and have chatted with at least 8 different support folks who try to get me to do everything all over again. I have read on this channel that the token reset has worked for others.&nbsp; I'm desperate as it has been over a month of unsuccessful troubleshooting. My iPhone Arlo Secure just doesn't find the base. (Please ignore the selected "Label" as there isn't one that truly represents this request.)&nbsp;</P><P>&nbsp;</P><P>BTW, if my equipment is too old, let me know with what product I can replace it--though my cameras are also older models (Arlo Pro VMC 4030).</P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P> Wed, 05 Feb 2025 22:05:12 GMT serteach 2025-02-05T22:05:12Z Homekit Reset Token Needed https://community.arlo.com/t5/Partner-Integrations/Homekit-Reset-Token-Needed/m-p/2439056#M20625 <P>Hello!</P><P>Can you please send a token reset for the VMB4000 connected to this account?&nbsp;</P><P>I have tried working with support and after doing a factory reset, they asked me to reset my Xfinity modem, and now, I only have the power light on, with an occasional blinking of the three lights in green (3 seconds), and then back to only the amber light.&nbsp; I have changed the power cord and the ethernet cord, and have chatted with at least 8 different support folks who try to get me to do everything all over again. I have read on this channel that the token reset has worked for others.&nbsp; I'm desperate as it has been over a month of unsuccessful troubleshooting. My iPhone Arlo Secure just doesn't find the base. (Please ignore the selected "Label" as there isn't one that truly represents this request.)&nbsp;</P><P>&nbsp;</P><P>BTW, if my equipment is too old, let me know with what product I can replace it--though my cameras are also older models (Arlo Pro VMC 4030).</P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P> Wed, 05 Feb 2025 22:05:12 GMT https://community.arlo.com/t5/Partner-Integrations/Homekit-Reset-Token-Needed/m-p/2439056#M20625 serteach 2025-02-05T22:05:12Z