topic My Arlo VMB4000r3 is not discoverable by HomeKit in Partner Integrations

My Arlo VMB4000r3 is not discoverable by HomeKit

PapaDeltaViktor — Tue, 14 Jan 2025 02:01:43 GMT

Hi admin,

My Arlo VMB4000r3 device is not discoverable by HomeKit. Requesting Help

Re: My Arlo VMB4000r3 is not discoverable by HomeKit

BrookeN — Tue, 14 Jan 2025 15:54:30 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: My Arlo VMB4000r3 is not discoverable by HomeKit

PapaDeltaViktor — Wed, 15 Jan 2025 03:12:25 GMT

Hi @BrookeN

thanks for the token reset.

I restarted the base station with by pulling out the power chrod and putting back in after 30 seconds.

The app is still suck the screen is still stuck at “Discovering your device. Please wait” .

My Base station is VMB4000r3.

Firmware version : 1.25.1.0_4598_1f1c874

S/N: 4RD38A7KA132B

Appreciate your help.

Re: My Arlo VMB4000r3 is not discoverable by HomeKit

BrookeN — Wed, 15 Jan 2025 16:25:10 GMT

Try logging out of the account and logging back in, and then do the reset on the basestation again and follow the steps to set up without a code.