topic Re: Unable to integrate with HomeKit in Partner Integrations

Unable to integrate with HomeKit

Eric1e — Sat, 14 Dec 2024 02:43:02 GMT

I had to reset my Apple Home but now when I try to re-connect my Arlo with HomeKit, I'm getting stuck on "Discovering your device. Please Wait". I cannot get past this.

Re: Unable to integrate with HomeKit

BrookeN — Tue, 17 Dec 2024 16:08:24 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Unable to integrate with HomeKit

Eric1e — Tue, 07 Jan 2025 09:06:05 GMT

This did not resolve the issue. Can you please check in your end again?

Re: Unable to integrate with HomeKit

BrookeN — Tue, 07 Jan 2025 15:46:44 GMT

I reset that token again. Please log out of the account and log back in. Then do the restart of the basestation and follow the steps to set up without a code.

Re: Unable to integrate with HomeKit

trh61 — Wed, 08 Jan 2025 11:02:24 GMT

Please reset token on my Smart Hub as well. I'm setting up Apple Home (HomeKit). Thank you.

Re: Unable to integrate with HomeKit

BrookeN — Wed, 08 Jan 2025 15:17:13 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184