topic Re: Arlo Pro 2 Not Connecting to HomeKit` in Partner Integrations

Arlo Pro 2 Not Connecting to HomeKit`

58_Repairables — Sat, 07 Dec 2024 13:12:10 GMT

I have the Arlo Pro 2 with VMB4000 base. When attempting to connect with HomeKit, I keep getting the white page that states, "Discovering your device. Please Wait."

I've waited more than 30 minutes, and nothing happens.

It also states, "Make sure your Arlo Camera is powered on and nearby."

I am sitting right next to the base.

And "Check that you have the late firmware version in Settings > My Devices > Device Info > Firmware."

There are no updates available.

Any help is appreciated. Thank you!

Re: Arlo Pro 2 Not Connecting to HomeKit`

StephenB — Tue, 10 Dec 2024 12:30:45 GMT

@58_Repairables wrote:

I have the Arlo Pro 2 with VMB4000 base. When attempting to connect with HomeKit, I keep getting the white page that states, "Discovering your device. Please Wait."

Sounds like you need a token reset. I've tagged the mods - @BrookeN , @JamesC , @ShayneS - as they can do that for you.

Re: Arlo Pro 2 Not Connecting to HomeKit`

ShayneS — Tue, 10 Dec 2024 19:44:29 GMT

Hi @58_Repairables

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Arlo Pro 2 Not Connecting to HomeKit`

Twistedneck — Thu, 12 Dec 2024 03:27:44 GMT

Hello ShayneS.. can you also reset my token? Same issue.. many thanks!!

Jeff

Re: Arlo Pro 2 Not Connecting to HomeKit`

ShayneS — Thu, 12 Dec 2024 20:46:01 GMT

@Twistedneck

I have reset your HomeKit token as well, Please reboot your Base Station or Smart Hub and try again.

Thank you