topic Re: Fraudulent charge on my checking account in Partner Integrations

Fraudulent charge on my checking account

awierzch — Thu, 28 Nov 2024 14:11:03 GMT

I do not have any subscription with Arlo nor ever purchased their product. However there is a charge pending on my checking account from Arlo technologies inc. I disputed the charge with my bank but I’d like to know what’s going on or if it is a scam company.

Re: Fraudulent charge on my checking account

StephenB — Thu, 28 Nov 2024 16:35:21 GMT

@awierzch wrote:

but I’d like to know what’s going on or if it is a scam company.

Arlo is not scamming you. Someone else got access to your account (or to a payment linked to your account).

You should change the passwords on all your accounts (including paypal or other accounts that can pull money from your checking account).

Re: Fraudulent charge on my checking account

awierzch — Thu, 28 Nov 2024 16:55:47 GMT

Thank you for your reply. That’s what I am afraid of too.

Re: Fraudulent charge on my checking account

BrookeN — Mon, 02 Dec 2024 19:51:14 GMT

I have reached out to supper regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

Re: Fraudulent charge on my checking account

ScamCharge — Thu, 12 Dec 2024 05:56:31 GMT

Add me to the list of NOT a customer yet her either is at 1150 pm and I have a pending charge from this company.

Dispute filed with my credit union... will be calling Arlo in the morning to discuss....

No card/account/ zipcode match verification? No Card name/Customer name match verification at the very LEAST? Your poor customer support team right before Xmas? #fail

Re: Fraudulent charge on my checking account

StephenB — Thu, 12 Dec 2024 12:34:39 GMT

@ScamCharge wrote:

No Card name/Customer name match verification at the very LEAST?

If someone else has your card info, they likely also have your name.

I suspect Arlo is looking at possible changes to the purchase process. But if someone has your card info, then you are vulnerable - they will find a way to use it somewhere.

Re: Fraudulent charge on my checking account

BrookeN — Thu, 12 Dec 2024 15:02:14 GMT

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.