topic Re: HomeKit and Token Reset in Partner Integrations

HomeKit and Token Reset

IMEko — Sat, 09 Nov 2024 22:52:23 GMT

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? Their support options are abysmal, I keep going round and round looking for a way to contact them directly and can't.

Re: HomeKit and Token Reset

StephenB — Sat, 09 Nov 2024 22:59:47 GMT

@IMEko wrote:

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that?

Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .

They might not respond until Monday though - coverage here is lighter on weekends.

If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com).

Re: HomeKit and Token Reset

IMEko — Sun, 10 Nov 2024 04:09:36 GMT

Thanks, I contacted support via the app.

Re: HomeKit and Token Reset

ShayneS — Tue, 12 Nov 2024 20:05:21 GMT

@IMEko I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit and Token Reset

Gazzo — Wed, 13 Nov 2024 02:27:13 GMT

Hello,

@ShayneS I’m having the same issue. Would you be able to send me a token as well?

thank you!

Re: HomeKit and Token Reset

ShayneS — Wed, 13 Nov 2024 18:39:21 GMT

Sure thing @Gazzo

I just reset the token, go ahead and reboot your base and try again.

Thanks

Re: HomeKit and Token Reset

Gazzo — Wed, 13 Nov 2024 20:26:27 GMT

Thank you @ShayneS

It works now!!!