topic Re: Unable to cancel subscription in Partner Integrations

Unable to cancel subscription

GCQ — Sun, 10 Nov 2024 15:57:27 GMT

This is ridiculous. Arlo provides "solutions" that don't work.

The instructions offered tell me to go to my.arlo.com and click settings, then subscriptions-- to cancel. But "Subscriptions" isn't clickable.

All of my camera's are offline and the base stations shut down. My system is completely inactive and Arlo offers no means of cancelling the subscription?

It's frustrations like this that drive customers away. I was going to reinstall my system at a new location, but now I will be seeking alternatives. Get your act together Arlo! Cancel my subscription immediately. I will dispute any further charges with my credit card company.

Re: Unable to cancel subscription

DannyBearAgain — Mon, 11 Nov 2024 01:30:57 GMT

The only sure way to prevent arlo from charging your credit card is to cancel the card and get a new one.

Customers who have reported that they have gone through the support hoops to gain a refund eventually start getting charged again 12 months later.

Re: Unable to cancel subscription

BrookeN — Tue, 12 Nov 2024 20:50:57 GMT

@GCQ I have reached out to support regarding cancelling the subscription. Support will be reaching out to you as soon as possible.

Re: Unable to cancel subscription

GCQ — Mon, 18 Nov 2024 14:59:03 GMT

Thank you. I spoke with support, and was able to get it canceled. Here are a few suggestions that could help you improve your business.

#1. Provide a customer support phone number, so that WE can call YOU, instead of having to endure frustrations and difficulties, then wait for you to reach out to us.

#2. Make the cancellation instructions more clear, so that what customers are told to do is actually possible. Your instructions presently tell us to go to Settings and click on Subscriptions-- which isn't even clickable. Then when we hit this kind of roadblock, we stumble to a forum like this for info and see dozens of examples of the same problems over and over-- always only resolved by telephone interaction. Why not facilitate that phone call immediately and save folks the grief?