topic Re: Arlo and IFTTT Motion Detection Broken in Partner Integrations

Arlo and IFTTT Motion Detection Broken

UsedJeans — Sat, 23 Sep 2017 08:29:28 GMT

My Arlo motion detection applets are not working on IFTTT. IFTTT logs show the following:

This was working perfectly fine about a week ago, but hasn't worked at all since. I've tried creating new applets, even on different IFTTT accounts and Arlo accounts, and have received the same error. I've also tried editing the Arlo service integration (reauthenticating) and disconnecting and reconnecting. Nothing seems to work. My only other Arlo applets (arm and disarm) works fine with the Button and Life360.

PLEASE HELP!?

Re: Arlo and IFTTT Motion Detection Broken

gilbo2 — Sat, 23 Sep 2017 16:08:36 GMT

Stopped working for me also.

Re: Arlo and IFTTT Motion Detection Broken

Comrade86 — Sat, 23 Sep 2017 22:31:03 GMT

I got the same problem and I contacted Arlo tech support. They told me with their new software update that got pushed recently I guess, messed up arlo smart and that they are working on fixing the problem...

Re: Arlo and IFTTT Motion Detection Broken

gilbo2 — Sun, 24 Sep 2017 06:05:25 GMT

Its good to know Netgear are working on this, thanks, hopefully will not take them too long to fix?!

Re: Arlo and IFTTT Motion Detection Broken

UsedJeans — Mon, 25 Sep 2017 06:23:20 GMT

Thanks for the quick reply @Comrade86. Just to confirm, the issue is with Arlo/Netgear and not IFTTT?

Re: Arlo and IFTTT Motion Detection Broken

nickmobbs — Tue, 26 Sep 2017 15:50:10 GMT

Afternoon all,

Could somebody from netgear please give an update on this issue?

How long will it be before this is resolved?

It is a widespread issue effecting many people, surely this should have been resolved by now.

I use this function alot as there is no way of arming using IFTTT into anything other than the standard armed mode which doesnt give any flexibility on triggering multiple cameras.

I would really apreciate this to be fixed asap.

Thanks

Nick M

Re: Arlo and IFTTT Motion Detection Broken

Jaspurba — Wed, 27 Sep 2017 11:24:08 GMT

@oldjeans... I suggest call Neatgear support and Pls do open a case with Netgear and provide case # NETGEAR Support Case #29046982 as reference.

Re: Arlo and IFTTT Motion Detection Broken

Jaspurba — Wed, 27 Sep 2017 11:27:51 GMT

@gilbo2..... I suggest call Neatgear support +1 408-638-3750and please do open a case with Netgear and provide case # NETGEAR Support Case #29046982 as reference to expedite this issue.

Re: Arlo and IFTTT Motion Detection Broken

Gui56 — Fri, 29 Sep 2017 04:56:22 GMT

IFTTT is working on the problem : http://status.ifttt.com/incidents/2wpfb9t09n8v

Re: Arlo and IFTTT Motion Detection Broken

revels — Fri, 06 Oct 2017 12:58:22 GMT

I noticed my applets (on motion turn on smart light) broken on Oct 5th, 2017. Not really sure when they broke but that is when I got the notification from ifttt that the applet had been disabled. Trying to check for details of the service error (there are none available) I came across an ifttt status page from Sept 28th noting reported issues with the arlo service.

Re: Arlo and IFTTT Motion Detection Broken

jba205 — Mon, 23 Oct 2017 00:39:32 GMT

Mine is still broken as well. @netgear let's get a fix or this thing is getting returned.

Re: Arlo and IFTTT Motion Detection Broken

ophthodawg — Mon, 30 Oct 2017 02:42:35 GMT

still no fix ? anybody know why this is talking so long ? it looks like Arlo was notified of this issue over a month ago ...

considering arlo's user base I would think failures between Arlo and IFTTT would be top priority to fix

Netgear/Arlo help !

Re: Arlo and IFTTT Motion Detection Broken

IFTTT_doesnt_wo — Tue, 31 Oct 2017 00:16:27 GMT

Netgear - your IFTTT integration simply doesn't work. Claiming you have IFTTT integration is misleading and deceptive and contrary to law. You need to fix the "IF motion detected..." condition for your arlo cameras. It's quite clearly broken and was broken after we all purchased your product. Please get someone to fix it and lets move on.

Re: Arlo and IFTTT Motion Detection Broken

PortalEnd — Tue, 31 Oct 2017 01:14:53 GMT

Agreed..... this is totally pathetic . You do realize you're a networking company right? Could someone from Netgear please chime in!! I've opened a ticket but have been totally left out in the cold.

Support case #29070580

Re: Arlo and IFTTT Motion Detection Broken

dan801 — Fri, 03 Nov 2017 04:16:40 GMT

I’ve tried the triggers with stringify and they work fine so it’s an Issue with Arlo and IFTTT. It’s been well over a months just not good enough. I’ve sent two tickets to Arlo but no response at all

Re: Arlo and IFTTT Motion Detection Broken

UsedJeans — Wed, 15 Nov 2017 00:25:19 GMT

I had to go to Stringify as well to get the triggers working... However, I'm still an IFTTT fan and need to have them and @netgear get this resolved. I'm just glad the temporary workaround (Stringify) is working.

Re: Arlo and IFTTT Motion Detection Broken

JediGear — Wed, 15 Nov 2017 03:14:52 GMT

How do you use Stringify to turn on Wemo Light Switch when Arlo Pro detects motion? Thanks for any guide...

Re: Arlo and IFTTT Motion Detection Broken

UsedJeans — Wed, 15 Nov 2017 07:33:47 GMT

@JediGear, I got a little fancy on this flow. I hope I can explain the flow well enough for you to duplicate. Each line item below corresponds to a column from the image above.

(a). The Arlo Pro Camera (Walkway) gets a motion trigger. (b). "Date & Time" is set for only "Nighttime" so that the lights will only turn on at night.
(a). TP-Link Switch turns on Entrance light. (b). Stringify sends me a Push Notification.
Timer waits 10 minutes
TP-Link Switch turns off Entrance light.

After playing with this flow, Stringify does seem more advanced than IFTTT as it allows multiple conditions and actions. However, IFTTT still supports more services. Another frustrating issue with Stringify is that once you build the link between the triggers and actions, you cannot remove the link. I worked on 2 other flows before finalizing the one you see above.

As an FYI, I wrote an API (Nighttime API) that can be used with IFTTT that covers "Date & Time," Light On, "Timer," and Light Off from the flow above. More info on Nighttime API can be found at https://redd.it/6ss0ak.

Re: Arlo and IFTTT Motion Detection Broken

GottfriedMind — Sun, 19 Nov 2017 19:35:28 GMT

This bug not a deal breaker for me, but a big deal, all the same.

I still get notifications from Netgear regarding motion. I do like the extra reminder, and protection, when getting a phone call from the IFTTT app.
My guess is Netgear is working on a way to make money from this. I'd guess they broke it on purpose, judging from the lack of response I'm seeing in this thread,

My two cents, after I've spent a lot more than that with them.

Re: Arlo and IFTTT Motion Detection Broken

PortalEnd — Sun, 19 Nov 2017 22:57:20 GMT

Yup pretty sure they're working on something new but breaking existing functionality for months is a really bad way to treat a customer. Would never recommend or buy another net gear product after this. Especially when there are now better products on the market.