topic Re: Integration with Google Home in Partner Integrations

Integration with Google Home

Jeff__h — Tue, 17 Sep 2024 11:54:45 GMT

Have a new 5S and have linked it with Google Home. I mostly access Google home from my IOS devices. In the Google home app the camera is shown and I can get a live view for a few seconds before the feed stops. My Pro 2s and essential stream ok. Trying to get a full screen view of the camera fails for all devices. All devices are at latest software/firmware.

Is there a problem with the interface between google home and arlo? Why does it only affect the 5S with dropped streaming? Why can't the other cameras be streamed in full screen mode?

Re: Integration with Google Home

ShayneS — Thu, 19 Sep 2024 20:38:00 GMT

Hi @Jeff__h

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Integration with Google Home

Jeff__h — Thu, 19 Sep 2024 20:47:54 GMT

Relinked Arlo…rebooted entire network. Rebooted devices. Checked signal strengths. Check software and firmware versions. Accessing the cameras in the Arlo app and everything works fine…though the new app is not exciting 😝.

the camera shows in Google as does the others. In my favorites I have an essential, pro 2 and the 5s. They automatically start streaming when favorites is opened. All cameras start then the 5s stops streaming while the other two continue. On any camera if I select for full screen view, none of them steam which is a new problem.

Hope there is a fix as I rely a lot on Google for my home automation.

King regards.

Re: Integration with Google Home

ShayneS — Tue, 01 Oct 2024 22:05:20 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Integration with Google Home

Jeff__h — Tue, 01 Oct 2024 22:46:07 GMT

Express my appreciation to the development team

Re: Integration with Google Home

gsuh — Thu, 10 Oct 2024 14:31:22 GMT

I am having a similar issue, I can see my camera live feed in the cameras tab of Google Home, but once I click on one to go full screen it just shows blank or says can't connect. I also cannot view on my Nest Hub devices. Any updates on this issue?

Re: Integration with Google Home

Jeff__h — Thu, 10 Oct 2024 17:00:08 GMT

Developers are looking into the issue.

Re: Integration with Google Home

gsuh — Wed, 23 Oct 2024 17:43:18 GMT

@ShayneS , any update from dev team? I have seen some other threads about this and tried doing a test with a camera I am not using with a different account and had the same issue.

Re: Integration with Google Home

ShayneS — Wed, 23 Oct 2024 18:02:32 GMT

@Jeff__h

Can you re-link the google account and attempt the stream again? The team didn't see any live stream events on the diagnostic log. Also, can you provide the time-stamp when you try to stream and screenshots of what it looks like when it streams/stops?

Thanks

Re: Integration with Google Home

gsuh — Wed, 23 Oct 2024 20:00:38 GMT

@ShayneS one thing to add from my post, I do not normally use the Alexa integration, but decided to test and it is working fine on all cameras, Google Home app will only displays black full screen, but displays updated battery status. Google Nest displays time out but show battery status.

Re: Integration with Google Home

Jeff__h — Wed, 23 Oct 2024 20:26:44 GMT

Yes, I get the same on Google home. Full screen shows nothing and under favorites, they initially display then time out and display nothing. Development has asked me to test again and send screen shots and timestamps. Not sure why I must do their testing but will perform it tomorrow.

Re: Integration with Google Home

ShayneS — Wed, 23 Oct 2024 20:29:31 GMT

@Jeff__h

Thank you, the info provided will help pinpoint the cause within the diagnostic logs/backend. Likely the team can not replicate the issue, so any information provided will help to get this resolved as soon as possible.

Re: Integration with Google Home

Jeff__h — Wed, 23 Oct 2024 20:30:40 GMT

Yes, I will do the testing tomorrow. I’m extremely disappointed that employees there can’t do the test but since this is urgent for me and others I will assist but it brings into question how this can’t be recreated in your own lab. I will start my test tomorrow around 10AM eastern time in the US. Regards, Jeff

Re: Integration with Google Home

Jeff__h — Thu, 24 Oct 2024 12:47:12 GMT

Started my test at 8:30 and ended 8:37 eastern time US. Unlinked and relinked account. Restarted base unit. 4500R2. Rest iPad Air running latest iOS V17. Started Google Home. Under favorites I set up two 5S, one earlier mode essential and one Pro 2. Restarted Google home. Favorites came up, all cameras started to stream then all cameras stopped streaming. Under Google home devices none of the 8 Arlo cameras will stream in full screen. Went back to favorites several times and some or no cameras streamed. Some came back but in less than a minute stopped streaming. I have many screen shots but this forum doesn’t allow me to attach them. If you want screen shots then I need a way to send them to you.

Re: Integration with Google Home

Jeff__h — Thu, 24 Oct 2024 13:18:24 GMT

Tried to steam any camera on the Google home device at 9:15 AM. NO cameras will stream. Camera feed is not available is the message that is displayed.

Re: Integration with Google Home

gsuh — Fri, 01 Nov 2024 18:22:51 GMT

@ShayneS Any updates on this? I am still having the same issues as @Jeff__h . This has been going on for at least the last two months. It seems to be an issue with the way google is trying to access the live feed - I noticed with an indoor camera when initiating the live stream the privacy cover opens, but google is not able to pull the feed. This happens for all my cameras on wifi or connected through a hub. On Google Nest displays it try's to connect but eventually displays a screen saying Camera Feed is not available. In the Google Home app it displays the feed under favorites or in the Cameras section, but when trying to go to full screen it is black. Battery status is reported correctly.

Re: Integration with Google Home

ShayneS — Fri, 01 Nov 2024 22:24:59 GMT

@gsuh

Thanks for the follow up. The team is still investigating the root cause and I will be sure to keep this thread updated as I receive more information.

Thank you

Re: Integration with Google Home

alex_loo — Sun, 03 Nov 2024 11:26:06 GMT

@ShayneS wrote:

Thanks for the follow up. The team is still investigating the root cause and I will be sure to keep this thread updated as I receive more information.

Hi @ShayneS , got another question regarding Google home integration here . Could you help please? This is about lack of option for ARM HOME, under google home automation. thanks.

Alex

Re: Integration with Google Home

alex_loo — Mon, 04 Nov 2024 02:19:42 GMT

@Jeff__h wrote:
Tried to steam any camera on the Google home device at 9:15 AM. NO cameras will stream. Camera feed is not available is the message that is displayed.

interesting. I am able to stream any of my ultra 2 cameras (got a total of 3) to any of my two chromecasted TVs at home here.

Alex

Re: Integration with Google Home

ShayneS — Mon, 04 Nov 2024 18:55:14 GMT

@alex_loo

Thank you for creating a new thread with that info. I have inquired with the team and I will add more info to that thread as soon as possible.