topic Re: Arlo / SmartThings Integration not updating battery status in Partner Integrations

Arlo / SmartThings Integration not updating battery status

Etchay — Thu, 10 Oct 2024 21:06:48 GMT

The status in SmartThings for my Arlo Cameras is no longer updating. After changing the batteries in 3 cameras the Arlo app battery status for the 3 cameras updated to 100%, but for three days now the SmartThings app shows battery levels as they were prior to battery change. I have went into ST app “Linked services” and hit refresh for the Arlo devices, but apparently the refresh did nothing to update the battery status. When checking the timestamp in SmartThings for the battery status, it is still showing the battery level prior to battery change and the timestamp is 3 days old. Any ideas?.

Re: Arlo / SmartThings Integration not updating battery status

BrookeN — Mon, 28 Oct 2024 14:25:51 GMT

Have you tried to uninstall and reinstall the app to see if that helps?

Re: Arlo / SmartThings Integration not updating battery status

Etchay — Wed, 30 Oct 2024 21:30:33 GMT

This item was resolved... but I'm sorry I can't remember exactly what I did to fix it.