topic Re: Setting up Homekit stuck on discovering your device in Partner Integrations

Setting up Homekit stuck on discovering your device

PJHunton — Mon, 21 Oct 2024 18:26:31 GMT

Hi I think I need a token reset, my homekit integration disappeared and when I try to setup now I just get the "Discovering your device" forever.

Re: Setting up Homekit stuck on discovering your device

BrookeN — Mon, 21 Oct 2024 19:31:39 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Setting up Homekit stuck on discovering your device

Christophe_30 — Sat, 26 Oct 2024 15:32:22 GMT

Hi,

I have the same issue. After moving, I reconnect my base station and I can’t get it set up with HomeKit.

I try all troubleshooting (unplug, reset, reinstall from scratch) but still stuck on disconnect step.

Please let me know how I can troubleshoot .

Thanks

Re: Setting up Homekit stuck on discovering your device

BrookeN — Mon, 28 Oct 2024 16:51:01 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Setting up Homekit stuck on discovering your device

Christophe_30 — Mon, 28 Oct 2024 18:54:06 GMT

Thank you! It works 😀