topic Re: Adding Arlo to Home Kit in Partner Integrations

Adding Arlo to Home Kit

Truth2121 — Wed, 02 Oct 2024 16:21:48 GMT

I am having trouble adding Arlo to Home Kit. I don't see anywhere on the Arlo app regarding Home Kit.

Re: Adding Arlo to Home Kit

StephenB — Wed, 02 Oct 2024 19:17:59 GMT

If you see "Library" in your app menu, then read through this:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-Home

If you instead see "Feed" and "Dashboard", then read through this:

https://kb.arlo.com/000063184

You might need a token reset to get this working. The mods can do this for you, alternatively you can reach out to Arlo support.

Either way, while Arlo supports some homekit features, they do NOT support home secure video.

Re: Adding Arlo to Home Kit

ShayneS — Thu, 03 Oct 2024 21:19:12 GMT

I reset your Homekit token, Can you reboot your base station and remove and reinstall the Arlo app?

Re: Adding Arlo to Home Kit

Truth2121 — Mon, 07 Oct 2024 19:44:45 GMT

Thank you. Now it is just stuck on Discovering your device.

Re: Adding Arlo to Home Kit

ShayneS — Mon, 07 Oct 2024 20:09:41 GMT

Can you reboot the base and reinstall the app again.

Re: Adding Arlo to Home Kit

Truth2121 — Thu, 10 Oct 2024 00:17:08 GMT

I did try to reboot and reinstall the app. Same message as i posted earler.

Re: Adding Arlo to Home Kit

ShayneS — Thu, 10 Oct 2024 19:49:16 GMT

Looking at your screenshot closer, can you make sure you are on the same home wifi network as the Smart Hub and try again.

Re: Adding Arlo to Home Kit

Truth2121 — Fri, 11 Oct 2024 04:15:13 GMT

How do I see what network the base station is on?

Re: Adding Arlo to Home Kit

StephenB — Fri, 11 Oct 2024 13:27:04 GMT

@Truth2121 wrote:

How do I see what network the base station is on?

It's connected to your router's ethernet.

@ShayneS wants you to make sure your phone is connected to your home wifi. Also, if you use a VPN on your phone, then turn it off while you are adding to homekit.

Re: Adding Arlo to Home Kit

Truth2121 — Fri, 11 Oct 2024 15:19:29 GMT

Thank, yes the base station is attached to the ethernet (5.0) which is the same network I am using on my phone.

Re: Adding Arlo to Home Kit

ShayneS — Fri, 11 Oct 2024 15:50:18 GMT

Do you see the wifi bars at the top right of the mobile device? In the screenshot for your post regarding "stuck on discovering" it shows 5G for mobile data. You need to be connected to the same wifi network as the base station.

Re: Adding Arlo to Home Kit

Truth2121 — Fri, 11 Oct 2024 20:16:57 GMT

Yes, I am on the same wifi.

Re: Adding Arlo to Home Kit

ShayneS — Sat, 12 Oct 2024 16:32:43 GMT

Thanks, can you try factory resetting your base station and try adding to HomeKit again.

You can find more info here: https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station