topic Can’t connect to apple home in Partner Integrations

Can’t connect to apple home

HappyInc — Thu, 03 Oct 2024 15:40:40 GMT

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

Re: Can’t connect to apple home

StephenB — Thu, 03 Oct 2024 16:08:11 GMT

@HappyInc wrote:

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

Are you following the guide?

If you see "Library" in your app menu, then follow this one:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-Home

If instead you see "Dashboard" and "Feed", then follow this one:

https://kb.arlo.com/000063184

Note you are following the instructions for "without a setup code".

If that doesn't work, you probably need Arlo to do a token reset. Post back if that is the case.

Re: Can’t connect to apple home

HappyInc — Thu, 03 Oct 2024 17:10:26 GMT

I’ve tried both, but it’s still can’t connect.

how to get a token reset?

Re: Can’t connect to apple home

StephenB — Thu, 03 Oct 2024 17:23:54 GMT

@HappyInc wrote:

I’ve tried both, but it’s still can’t connect.

how to get a token reset?

I'm taggint the mods - @JamesC , @BrookeN , @ShayneS . One of them will reply after they've done the reset.

Re: Can’t connect to apple home

BrookeN — Fri, 04 Oct 2024 15:03:58 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184