topic Re: Cannot link SmartThings after Arlo password change in Partner Integrations

Cannot link SmartThings after Arlo password change

ajb_hnl — Fri, 19 Jan 2024 19:00:08 GMT

My SmartThings Arlo integration had been working for a long time.

Yesterday I changed my Arlo password. After the change, my SmartThings integration stopped working. The SmartThings app suggested relinking Arlo, but clicking the link to do so attempted to load a smartthings.com URL but nothing happened and the relink screen in the app appeared again.

I unlinked Arlo from SmartThings.

I tried to add back Arlo in SmartThings and get to the Finish Account Linking step, which seems to time out and sends me back to the link Arlo screen.

Re: Cannot link SmartThings after Arlo password change

ShayneS — Mon, 22 Jan 2024 19:59:11 GMT

HI @ajb_hnl

Are you still experiencing this issue? Have you tried removing the SmartThings app and redownload > Link Arlo again?

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Mon, 22 Jan 2024 20:51:45 GMT

Hi @ShayneS ,

Yes, I'm still experiencing the problem. I've uninstalled and reinstalled both the SmartThings and Arlo apps and I still get stuck on the Finish Account Linking step. I click Yes to grant access to SmartThings, then a spinning status icon shows up for about 20 seconds, then I am taken back to the link partner devices screen to start over.

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Fri, 26 Jan 2024 18:26:05 GMT

Still experiencing this issue, any help? Thank you!

Re: Cannot link SmartThings after Arlo password change

ShayneS — Fri, 26 Jan 2024 18:29:43 GMT

Hi @ajb_hnl I am currently investigating this, I will report back as soon as I have more info.

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Fri, 26 Jan 2024 18:31:58 GMT

Thanks @ShayneS !

Re: Cannot link SmartThings after Arlo password change

pongalong — Thu, 08 Feb 2024 00:15:52 GMT

I have the same issue. Hopefully Arlo support can get back to us on this.

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Mon, 12 Feb 2024 18:52:04 GMT

@pongalong Sorry to hear you're experiencing it too, though I'm glad I'm not alone. Hopefully Support can get back to us soon, I am still experiencing the issue.

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Fri, 15 Mar 2024 23:56:26 GMT

Any help on this Arlo team? The issue is still ongoing. I live in a high crime area and had a large number of SmartThings automations based on Arlo triggers (and vice versa), so going without this connection is leaving us extra vulnerable.

Re: Cannot link SmartThings after Arlo password change

ajb_hnl — Thu, 28 Mar 2024 19:01:32 GMT

Arlo support reached out to me. One suggestion was to try linking Arlo to Smartthings on another Android device. I had an old phone lying around with the apps already installed and linking on that device worked. (I got a 404 page not found error in Smartthings, but the cameras were there when I looked at my device list, and they are showing up on my newer phone too). @pongalong do you have an older phone you could try linking on? Maybe it will work for you too.

Re: Cannot link SmartThings after Arlo password change

Wilburdoo — Mon, 24 Jun 2024 22:14:36 GMT

Was there ever a resolution besides an old phone? I've stumbled upon this exact situation. Click "Allow", spins for some seconds, back to linking screen.

Re: Cannot link SmartThings after Arlo password change

ShayneS — Fri, 05 Jul 2024 14:51:14 GMT

Hi @Wilburdoo

Are you still experiencing these symptoms with the latest App version?

Re: Cannot link SmartThings after Arlo password change

Wilburdoo — Tue, 23 Jul 2024 17:43:10 GMT

I will try again. I moved all the motion events to Alexa a while ago when the linking broke a 1st time.

Re: Cannot link SmartThings after Arlo password change

Wilburdoo — Tue, 23 Jul 2024 18:10:52 GMT

I'll wait for this current outage to be resolved before attempting. No recordings and no live streaming at the moment.

Re: Cannot link SmartThings after Arlo password change

ShayneS — Tue, 23 Jul 2024 21:35:02 GMT

Hey @Wilburdoo

The outage is resolved.

Re: Cannot link SmartThings after Arlo password change

Wilburdoo — Fri, 26 Jul 2024 14:02:53 GMT

I keep forgetting to retry, but the outage is back.

Re: Cannot link SmartThings after Arlo password change

Wilburdoo — Sat, 27 Jul 2024 12:13:12 GMT

Morning Shayne- Linking with Smartthings worked! Maybe one day I'll try automations again.