topic Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa in Partner Integrations

Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Sat, 20 Jul 2024 20:37:01 GMT

Is anyone having issues with the Alexa and Arlo. From the past few days, Motion detection from the Arlo Wireless Doorbell and Floodlight camera are not showing on Alexa Echo device.

I have set routines in Alexa to turn On/Off the Driveway and Garden Lights base on Motion Detection trigger from these cameras. Everything was working fine until the 16/17th August, but suddenly the Motion Trigger has stopped working. I can trigger the routines manually, but there is no automatic trigger.

Already tried all the basic trouble shooting steps mentioned in the below post, but still no luck.

https://community.arlo.com/t5/Partner-Integrations/Alexa-echo-show-routine/m-p/1874462#M14971

As per this old post, this issue had happed before in 2022 and it was fixed by a Arlo moderator @ShayneS , but there is no information on the actual solution. I have also spent one hour on call with Amazon customer support without any luck.

Also, for testing I linked my Arlo skill to Samsung Smart things and the Motion Detection is working perfectly without any issues, so the problem is only with Alexa and Arlo integration. In my Alexa smart home device history the Arlo devices are now showing as N/A, so there is something wrong with the integration. See, attached image, of the activity log when the Motion Detection was actually working on the 16th August, but the device name is showing as N/A when I check now.

Requesting @ShayneS and Arlo to do there magic again and fix this issue.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

Samesame — Mon, 22 Jul 2024 11:06:36 GMT

I’m having an exactly same issue on my camera and Alexa. I copy FredEly wrote, and wish it’s going to be solved soon.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 22 Jul 2024 13:01:38 GMT

I called Arlo support today and they are checking it. It would be best if you can also call them and report the issue.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

Samesame — Mon, 22 Jul 2024 12:44:21 GMT

Thanks. I’ll try too.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

ShayneS — Tue, 23 Jul 2024 20:49:06 GMT

Thanks for the report, Which devices are you experiencing these symptoms with?

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Tue, 23 Jul 2024 20:54:44 GMT

Hi,

I have this issue with both my Arlo devices. Video Doorbell and Floodlight Cam. See below.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

HopperPilot — Wed, 24 Jul 2024 18:53:44 GMT

I am having this issue with my two Arlo cameras, one Pro 5S, and one Pro 4.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

ShayneS — Wed, 24 Jul 2024 18:56:28 GMT

@HopperPilot Thank you

I am waiting for more feedback from the team.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

HopperPilot — Wed, 24 Jul 2024 18:59:19 GMT

Thanks, @ShayneS. My last recorded activity was on July 17, 2024 @ 9:48PM EDT.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Wed, 24 Jul 2024 19:59:24 GMT

For me, last time the Alexa and Arlo integration worked well was on the 16th of July around 21:31 Irish Time.

Please note in my original post, i have mentioned the date as 16/17 August, but i meant July instead of august.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

Samesame — Fri, 26 Jul 2024 05:38:12 GMT

For me, the last motion signal recorded by Alexa was 18 July 2024, 10:19 JST. Next motion on the day was no longer recorded by Alexa.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 29 Jul 2024 07:31:33 GMT

Any update to this issue @ShayneS

I checked, the motion detection with IFTTT and its not working similar to Alexa.

Only Samsung Smartthings is showing Motion detection.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

HopperPilot — Mon, 29 Jul 2024 14:21:34 GMT

@ShayneS, can we have an update? The loss of this functionality has had a significant negative impact on my home automation environment, and I’m certain this is true for others. Thanks.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 29 Jul 2024 14:28:43 GMT

@HopperPilot thanks for your reply emphasising the need to fix this issue. I am also having the same negative effect on my home automation system.

Anyway else facing this issue, please comment and also raise a support ticket with Arlo, let get their attention in this matter.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

HopperPilot — Mon, 29 Jul 2024 15:39:17 GMT

@FredEly, I'm not sure how to raise a support ticket. I contacted Arlo via their chat, but the support representative was unwilling to file a support ticket, and, among other things, told me to contact Alexa support. Argh.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 29 Jul 2024 16:48:19 GMT

@HopperPilot call them on there support phone number specific ro your location.

Also tell them that this issue is a recurring issue and you have seen it in previous post in Arlo community.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

HopperPilot — Mon, 29 Jul 2024 19:55:46 GMT

@FredEly, I just confirmed that deleting any activity zones associated with my camera caused motion detection to be reported to Alexa, so this might be an interim solution that will work for you.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 29 Jul 2024 21:18:45 GMT

@HopperPilot , you mean by deleting all activity zones in the cameras.

I have 2 to 4 activity zone per camera, which is needed for me. But, i will definitely try this out and let you know.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

FredEly — Mon, 29 Jul 2024 21:32:20 GMT

@HopperPilot , you are right, it worked. Deleted the activity zone enables the motion detection with Alexa and IFTTT.

But, this can't be a permanent solution. @ShayneS , any thoughts on this, please try to fix this issue.

Note - sorry for all the typos in my reply.

Re: Arlo Video Doorbell and Floodlight Cam Motion Detection not working with Alexa

ShayneS — Mon, 29 Jul 2024 22:06:08 GMT

Thanks for the additional info. I have provided to the team and I'm waiting for more information I can share with you.