topic Re: Canceled subscription, still getting billed months later in Partner Integrations

Canceled subscription, still getting billed months later

jkerce81 — Sat, 22 Jun 2024 10:37:16 GMT

After having Arlo for several years, I canceled my subscription. No issues, I moved in with my wife and she had a different system. I canceled my subscription on April 29th, deleted account, still have the email. I was then billed on the 22nd of May and June. Customer support has been impossible to get in touch with. After reading the forum, it looks like this is a common issue. Has anyone had success solving this issue?

Re: Canceled subscription, still getting billed months later

StephenB — Sat, 22 Jun 2024 11:02:08 GMT

@jkerce81 wrote:

I canceled my subscription on April 29th, deleted account, still have the email. I was then billed on the 22nd of May and June. Customer support has been impossible to get in touch with.

The mods - @BrookeN , @ShayneS , @JamesC - can create a support ticket on your behalf. You might also want to dispute the charges with your credit card company (or Paypal if you use that).

Re: Canceled subscription, still getting billed months later

BrookeN — Mon, 24 Jun 2024 21:41:37 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.