topic Re: Cannot add Arlo to Apple home in Partner Integrations

Cannot add Arlo to Apple home

polyn — Mon, 17 Jun 2024 16:33:26 GMT

Hello Support,
I cannot add the Arlo devices to my Apple Home.

Arlo screen stuck at "Discovering your device. Please wait."

I already did a factory reset, that didn't help.

Any advice?

Thank you!

Re: Cannot add Arlo to Apple home

BrookeN — Mon, 17 Jun 2024 17:02:33 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Cannot add Arlo to Apple home

polyn — Mon, 17 Jun 2024 18:41:51 GMT

Thank you!