Dorbell 2nd Gen AVD4001AER1.3 does not work with Alexa

CTEPBO3A — Fri, 24 May 2024 08:45:30 GMT

Hi, Trying to connect Doorbell to Alexa, I have Alexa Show Smart Display.
Connecting the device as described on this page: https://kb.arlo.com/000062192/How-can-I-use-my-Arlo-Doorbell-with-Amazon-Alexa
All looks like connected and I can see the Doorbell in the Alexa device list. All congifured as subested.
However when I press on Doorbell device on the phone app it's tries to connected to to Live view and shows only Balck screen.
When I say to Alexa Show to show me Doorbell - it's trying to connect and then says "Cannot connect to Arlo Doorbell"
When I press doorbell button it's starts ringing on my Phone with Arlo App as the simple phpone call ( the way it's does by default ) but nothing happening on Alexa Show device, no reaction at all.
On Alexa app the announcments are turned on for Dorbell button press. Silen mode is OFF... all as per link above for setup instructions.
Tried to restart Dorbell, restart Alexa, Remove and add again.
All devices are up to date with latest firmware.

Please advise.
Regards,

Kos

Re: Dorbell 2nd Gen AVD4001AER1.3 does not work with Alexa

JamesC — Tue, 28 May 2024 16:15:18 GMT

CTEPBO3A,

When you live stream the doorbell using the Arlo app, does it connect successfully? You might try removing the doorbell from the app, factory resetting, re-syncing and then re-adding to Alexa and testing to see if you still experience the same behavior.

https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0#:~:text=For%20the%20Arlo%20Video%20Doorbell%20(2nd%20Generation)%3A&text=Press%20and%20hold%20the%20Reset,it%20is%20ready%20for%20pairing.

JamesC

topic Re: Dorbell 2nd Gen AVD4001AER1.3 does not work with Alexa in Partner Integrations

Dorbell 2nd Gen AVD4001AER1.3 does not work with Alexa

Re: Dorbell 2nd Gen AVD4001AER1.3 does not work with Alexa