topic Re: VMB5000 does not connect to apple home in Partner Integrations

VMB5000 does not connect to apple home

Samima — Sun, 31 Mar 2024 18:17:17 GMT

My VMB5000 does not connect to Apple home. I’ve initiated the setup from Device settings - homekit setup. After scanning the QR code the app starts to ”connect”, but remains there and never completes. Any advice?

Re: VMB5000 does not connect to apple home

StephenB — Mon, 01 Apr 2024 12:40:41 GMT

@Samima wrote:

My VMB5000 does not connect to Apple home. I’ve initiated the setup from Device settings - homekit setup. After scanning the QR code the app starts to ”connect”, but remains there and never completes. Any advice?

You need a token reset.

Re: VMB5000 does not connect to apple home

Samima — Mon, 01 Apr 2024 13:05:43 GMT

How would I do that? Thanks!

Re: VMB5000 does not connect to apple home

StephenB — Mon, 01 Apr 2024 20:51:25 GMT

@Samima wrote:

How would I do that? Thanks!

Support and the mods here can do it for you.

I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) to call their attention to your issue.

Re: VMB5000 does not connect to apple home

BrookeN — Tue, 02 Apr 2024 14:33:05 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

Re: VMB5000 does not connect to apple home

Samima — Fri, 05 Apr 2024 18:12:47 GMT

Thank you! It works now.

Re: VMB5000 does not connect to apple home

azzau — Sat, 27 Apr 2024 00:23:39 GMT

Hi, Brook / Arlo team. Are you able to send a token to my VMB4000 - it does not connect to Apple home. I’ve initiated the setup from Device settings - homekit setup but it only states 'Discovering your device. Please wait.' Then "DEVICES FOUND" sits there with only the spinning iOS circle

Re: VMB5000 does not connect to apple home

BrookeN — Mon, 29 Apr 2024 14:40:15 GMT

Re: VMB5000 does not connect to apple home

azzau — Tue, 30 Apr 2024 22:35:33 GMT

Thanks Brooke, working 🙂

Re: VMB5000 does not connect to apple home

AH33 — Sun, 19 May 2024 04:48:52 GMT

Brooke,

Can you send a token reset to my base station as well? I have the same issue.

Re: VMB5000 does not connect to apple home

BrookeN — Mon, 20 May 2024 16:34:42 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184