topic Re: Homekit Token Reset in Partner Integrations

Homekit Token Reset

nicholastrausch — Sun, 29 Oct 2023 16:13:45 GMT

Hoping I can get a token reset. I've tried numerous power disconnects and reboots. Stuck on the discovery phase in the HomeKit setup. Appreciate the support!

Re: Homekit Token Reset

JamesC — Mon, 30 Oct 2023 17:27:56 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Token Reset

nicholastrausch — Sun, 21 Apr 2024 19:43:51 GMT

Hi James. I'm currently still having trouble with this. I was never able to get HomeKit setup after you pushed the token back months ago. Do you have any recommendations on what steps to try next? Should we try the token reset once more?

Model : VMB4000r3

Firmware: 1.21.1.0_4302_9611cf3

Re: Homekit Token Reset

JamesC — Tue, 23 Apr 2024 18:43:10 GMT

nicholastrausch,

I've sent another token reset, try the instructions posted above and test to see if you still experience the same behavior.

JamesC

Re: Homekit Token Reset

nicholastrausch — Wed, 24 Apr 2024 00:15:28 GMT

Thank you! Finally got this to work. Appreciate the support.