topic Re: VMB5000r6 Will Not Connect to Homekit in Partner Integrations

VMB5000r6 Will Not Connect to Homekit

SLAM402 — Tue, 23 Apr 2024 13:55:16 GMT

Hi, My VMB5000r6 Will Not Connect to Homekit. Can you help to issue a Token? Thank you for your help in advanced!!!

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Tue, 23 Apr 2024 14:07:33 GMT

I see two on your account. Are you wanting a token reset for both of them?

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Tue, 23 Apr 2024 14:09:04 GMT

Yes. Please. can't believe the response is this quick. Thanks a lot!

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Tue, 23 Apr 2024 14:11:14 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Tue, 23 Apr 2024 14:45:07 GMT

I powered off and restart the base stations. tried to run the setup again. It asked for HomeKit QR code which I don't have. I closed the window and it stay on the looking for QR code screen.

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Tue, 23 Apr 2024 19:39:09 GMT

I can't find the HomeKit setup code in the box or the VMB5000. Can Arlo provide me the setup code?

Thanks

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Fri, 26 Apr 2024 14:41:31 GMT

I have reset the token again. In the instructions I sent you within the link, use the setup without a code instructions.

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Wed, 01 May 2024 12:54:59 GMT

Still same error. It asked for the setup code. If I click continue, it will keep running.. I have 2 VMB5000, the other one works fine with setup but I can't access to the local recording any more (even from same network). I tried to replace with this new one (may still under warranty) that can access local recording but can't do the HomeKit. Thank you for checking. This is the screenprint. The old VMB5000 works just fine and will continue to next screen.

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Thu, 02 May 2024 14:33:35 GMT

You will need to reset the basestation and have the token reset again. So not a restart but a full reset.

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Thu, 02 May 2024 14:35:51 GMT

I know we reset them both last time, can you please send me a DM of the serial number you are needing to reset again?

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Thu, 02 May 2024 14:44:11 GMT

Hi, I haven't reset before. I only restart by power off. I just did the reset. Give me a hour to setup everything and I will let you know. We can try to issue the token again, if it still not working, I will sent you all the info, Thank you!

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Thu, 02 May 2024 14:48:40 GMT

Hi, Could you please send me the token? I just reset basestation (without add any cameras) The basestation named alro4k. Thank you!

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Thu, 02 May 2024 14:52:39 GMT

It is reset, please follow the instructions I had previously sent within the link.

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Thu, 02 May 2024 14:57:52 GMT

I just tried. Still same issue, pop up for the setup code. VMB5000 NA/VMB5000r6 firmware 1.21.1.0_1431_9611cf3

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Wed, 22 May 2024 15:15:59 GMT

Was you able to get homekit to work?

Re: VMB5000r6 Will Not Connect to Homekit

SLAM402 — Mon, 03 Jun 2024 11:34:26 GMT

Hi, No. Still same issue. Also, one of the Arlo camera (sn A6D32772A0070) that I brought as package with the base station is broken. The screw socket detached from the camera. I think it is still under warranty. Can you check whether it is cover by warranty? thanks

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Mon, 03 Jun 2024 14:09:10 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

Re: VMB5000r6 Will Not Connect to Homekit

Kylen1 — Mon, 29 Jul 2024 06:33:48 GMT

Hey could you also send me a token as well? I’ve had this smart hub for some years a never got It to connect to HomeKit.

Re: VMB5000r6 Will Not Connect to Homekit

BrookeN — Wed, 31 Jul 2024 16:39:41 GMT

Once the basestation is online please let me know and I can reset the token.

Re: VMB5000r6 Will Not Connect to Homekit

Kylen1 — Mon, 12 Aug 2024 15:56:16 GMT

Hey, it’s back online.