topic Re: Google Nest Hub doesn't display VMC4030P in Partner Integrations

Cannot view on Google home hub

Kidibul — Tue, 24 Oct 2023 19:02:46 GMT

Hello,

There is a error message when I want to view my Arlo cameras (VMC3030) on my Google home hub 2 (see picture)
All cameras are working fine in the google app.
Does it have anything to do with End of Life support for this model?
Anyone a solution?

Re: Cannot view on Google home hub

BrookeN — Thu, 26 Oct 2023 19:10:45 GMT

I would recommend resetting up the Google Home Hub. I have provided some informational links for the set up and also troubleshooting steps:

https://support.google.com/assistant/answer/7540703?co=GENIE.Platform%3DAndroid&oco=0

https://kb.arlo.com/000055108/How-do-I-connect-my-Arlo-devices-to-Google-Home-or-Google-Assistant

Re: Cannot view on Google home hub

Kidibul — Sat, 28 Oct 2023 18:36:49 GMT

Thanks for your suggestion but unfortunately that didn't work...
There are many other users with the same problem, see also this thread on Googlenestcommunity:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Text-error-on-screen-when-trying-to-view-Arlo-baby-monitor/m-p/490433

Re: Cannot view on Google home hub

BrookeN — Thu, 02 Nov 2023 16:15:01 GMT

What is the version of the Google Home Hub that you are on? Also what is the version of the Google Home app (screenshot of the Arlo cameras showing in the Google Home app) Also do you have any other devices working with Google Home Hub? Was there any updates that were done before this behavior had started? If so which app was updated?

Re: Cannot view on Google home hub

Kidibul — Fri, 03 Nov 2023 06:09:54 GMT

Hello,

For the Google Home app:
System firmware version: 12.20230611.1.67
Cast firmware: 1.70.377722

For the Google Home Hub:
Fuchsia version: 12.20230611.1.67
Software version: 53.110.0.549404370
Cast firmware: 1.70.377722

Other devices that are linked with Google are: Shelly, Hue, Hombli & Qnect.
And no I haven't updated anything.

Screenshot of my cameras showing in the app:

Re: Cannot view on Google home hub

BrookeN — Fri, 03 Nov 2023 19:11:28 GMT

@Kidibul are you using Google Nest and what version if so?

Re: Cannot view on Google home hub

Kidibul — Fri, 03 Nov 2023 20:23:55 GMT

It's a Nest Hub 2nd gen.

Google Nest Hub doesn't display VMC4030P

maudieinto — Wed, 22 Nov 2023 02:57:52 GMT

When I ask my Google Nest Hub to show this camera, it does not show the camera and I get the following text on the Hub:

<Error>

</Error>

The firmware on the camera is up to date. I factory reset the hub. I can view the camera using the iphone Google Home app.

This used to work. What happened?

Re: Google Nest Hub doesn't display VMC4030P

Vic_mc — Mon, 01 Jan 2024 20:35:31 GMT

I am having the same problem and it seems like a lot of people are. I am loosing trust in the Arlo brand. If this isn’t fixed I won’t buy anymore of their products

Re: Cannot view on Google home hub

george3345932 — Thu, 11 Jan 2024 16:49:21 GMT

Maybe we please have an update about when this bug will be fixed by Alro engineers? Thank you.

- [Google nest hub: This xml file.. - Arlo Community](https://community.arlo.com/t5/Arlo-Q/Google-nest-hub-This-xml-file/td-p/1932651)

- [Answered: Text error on screen when trying to view Arlo baby... - Google Nest Community](https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Text-error-on-screen-when-trying-to-view-Arlo-baby-monitor/m-p/490433#M93476)

- [Google Nest Hub won't display Arlo Pro 2 Camera - Google Nest Community](https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-won-t-display-Arlo-Pro-2-Camera/m-p/550417)

Re: Google Nest Hub doesn't display VMC4030P

BrookeN — Thu, 11 Jan 2024 17:20:37 GMT

The Arlo Baby, Arlo Q and the VMC3030 can not be streamed on the Google Home. At this time the Pro and Pro 2 are unable to be streamed with the Google Home as well.

Re: Google Nest Hub doesn't display VMC4030P

maudieinto — Wed, 24 Jan 2024 20:35:18 GMT

BrookeN, could you elaborate about the Pro2 and streaming on the Google Home? Are there plans to make it work again? It was working. What broke it? It seems like once a product function is working, nothing should be done to kill the function.

Re: Google Nest Hub doesn't display VMC4030P

BrookeN — Wed, 24 Jan 2024 23:01:19 GMT

An update from the backend might have caused the issue and we are trying to enable this feature again but we a re waiting on more information from the development team.

Re: Google Nest Hub doesn't display VMC4030P

Brannon — Sun, 28 Jan 2024 01:07:42 GMT

I have the same issue, factory reset both the camera and the Google home display. Reconnected account to app as well. I have the Essential Indoor Arlo Camera. Most recent firmware. Is my camera a end of life device? Will this issue not get resolved because it's discontinued? That's what other forums are saying. The Google home app can pull the live feed.

Re: Google Nest Hub doesn't display VMC4030P

StephenB — Sun, 28 Jan 2024 01:09:56 GMT

@Brannon wrote:

I have the Essential Indoor Arlo Camera. Is my camera a end of life device?

No.

Re: Google Nest Hub doesn't display VMC4030P

maudieinto — Sat, 20 Apr 2024 01:15:35 GMT

Any update on getting this feature working again?

Re: Cannot view on Google home hub

BrookeN — Wed, 24 Apr 2024 16:35:30 GMT

Can you check to see if this is now working?

Re: Cannot view on Google home hub

maudieinto — Wed, 24 Apr 2024 17:19:23 GMT

No change. Problem is exactly as described before. Wouldn't fixing the problem require a firmware update to the camera?

Re: Google Nest Hub doesn't display VMC4030P

BrookeN — Wed, 24 Apr 2024 17:28:30 GMT

My apologies please disregard. For the Pro and Pro 2 cameras there is a feature request to have that work with Google Home again. However, as of now there is no ETA when that will be available.

Re: Google Nest Hub doesn't display VMC4030P

maudieinto — Wed, 24 Apr 2024 17:54:47 GMT

Exasperating. How is breaking the feature in software, then repairing it, slated as a feature request? It's a fix what you broke request.