topic Can't Add Cameras to Apple Homekit in Partner Integrations

Can't Add Cameras to Apple Homekit

BaronCalico — Mon, 15 Apr 2024 01:31:47 GMT

I own an Arlo Smarthub VMB5000r6, an Arlo Essential Wire-Free Video Doorbell, and an Arlo Pro 5s. All are on the latest firmware, and I'm using the latest version of the Arlo Secure App, the Apple Home App, and my phone's OS version.

While I'm able to add the Smarthub to my Apple Home, none of the cameras appear in the app. The help articles I just spent the last 2 hours on a Sunday perusing kept mentioning a "Settings -> Homekit" in the Arlo Secure app, which does not appear. I've ensured the HomeKit settings in iOS have the request for Arlo's connection turned on...but I'm still not seeing the cameras in my app. This is *extremely* frustrating. What do I do to fix this?

Re: Can't Add Cameras to Apple Homekit

BaronCalico — Mon, 15 Apr 2024 05:27:05 GMT

I might have been a bit harsh there. Tough day. Sorry.

Re: Can't Add Cameras to Apple Homekit

StephenB — Mon, 15 Apr 2024 10:53:56 GMT

@BaronCalico wrote:

an Arlo Essential Wire-Free Video Doorbell, and an Arlo Pro 5s.

Neither of these support homekit yet. My understanding is that the feature is (finally) about to be rolled out, but that's been the case for a long time.

@BaronCalico wrote:

The help articles I just spent the last 2 hours on a Sunday perusing kept mentioning a "Settings -> Homekit" in the Arlo Secure app, which does not appear.

You navigate to "Devices", select the base there, and then press the base station again (above "Light Settings"). You'll find it there.