topic Re: Unable to share saved Arlo images on iPhone in Partner Integrations

Unable to share saved Arlo video on iPhone

IDW — Mon, 27 Nov 2023 22:16:37 GMT

I have saved a video from the Arlo app on my iPhone- when I try to share it I get an error message

i have searched and seen that this error has been present for several years. Will there ever be a resolution?

thanks

Re: Unable to share saved Arlo video on iPhone

StephenB — Tue, 28 Nov 2023 11:56:20 GMT

Are you seeing the video when you look on icloud.com???

Re: Unable to share saved Arlo video on iPhone

IDW — Tue, 28 Nov 2023 12:26:03 GMT

it uploads to iCloud fine and is available on other devices

I can share the copy on my iPad - but the original on the iPhone still has the error.

Re: Unable to share saved Arlo video on iPhone

BrookeN — Mon, 04 Dec 2023 16:04:24 GMT

Are you still seeing this same behavior?

Re: Unable to share saved Arlo video on iPhone

IDW — Mon, 04 Dec 2023 16:09:35 GMT

just tried again - same error

Re: Unable to share saved Arlo video on iPhone

BrookeN — Mon, 04 Dec 2023 16:44:32 GMT

Is this a downloaded video or are you sharing it straight from the app? Are you seeing this with just that video or is it all videos?

Re: Unable to share saved Arlo video on iPhone

IDW — Mon, 04 Dec 2023 17:10:12 GMT

its a picture downloaded from the app to the iPhone photos library.

i cannot share the picture using the iPhone share menu in the photos app.

videos work as expected.

Re: Unable to share saved Arlo video on iPhone

BrookeN — Mon, 04 Dec 2023 17:44:22 GMT

On your iPhone try logging out of your iCloud and logging back in. And then try to share the video.

Re: Unable to share saved Arlo images on iPhone

IDW — Mon, 04 Dec 2023 21:22:36 GMT

videos share fine - the problem is with the jpg images

logging in and out of iCloud makes no difference to that I’m afraid

Re: Unable to share saved Arlo images on iPhone

IDW — Mon, 04 Dec 2023 21:27:10 GMT

I was mistaken at the start of the thread - I got the error trying to share an image

Re: Unable to share saved Arlo images on iPhone

BrookeN — Fri, 08 Dec 2023 16:06:19 GMT

Is it all images? Or just that one particular image?

Re: Unable to share saved Arlo images on iPhone

IDW — Fri, 08 Dec 2023 17:26:39 GMT

Hi - it’s all images, every time anything is saved..

thanks

Re: Unable to share saved Arlo images on iPhone

BrookeN — Fri, 08 Dec 2023 17:38:03 GMT

All images even images that are not Arlo or only saved Arlo images?

Re: Unable to share saved Arlo images on iPhone

IDW — Fri, 08 Dec 2023 17:56:01 GMT

No just the saved ones from the Arlo app

Re: Unable to share saved Arlo images on iPhone

StephenB — Fri, 08 Dec 2023 20:16:05 GMT

Are you using iOS? If so, do you have space in iCloud?

Re: Unable to share saved Arlo images on iPhone

IDW — Fri, 08 Dec 2023 20:25:19 GMT

yes it’s iOS and yes there is plenty of iCloud space

as I have said I’ve checked all candidate issues

the error is simple to replicate - take a still from Arlo camera, save it using Arlo app then go to the photos app and try to share it in iMessage etc.

there is an error.

the problem is with the Arlo app - the jpg saved clearly has erroneous metadata (share examines the metadata). As I’ve also said - when I access the same picture on another device (ie it’s been uploaded to iCloud and downloaded) it can be shared (so the iCloud transfer has fixed the metadata) - it obviously doesn’t fix it on the original iPhone…

thanks

Re: Unable to share saved Arlo images on iPhone

BrookeN — Thu, 14 Dec 2023 16:47:30 GMT

I am able to replicate this on my own iPhone. Let me look into this further and I will post an update soon.

Re: Unable to share saved Arlo images on iPhone

IDW — Thu, 14 Dec 2023 20:28:21 GMT

Thanks very much

Re: Unable to share saved Arlo images on iPhone

BrookeN — Mon, 22 Jan 2024 16:09:56 GMT

You can share the video/picture straight from he Arlo app as a work around for now.

Re: Unable to share saved Arlo images on iPhone

IDW — Mon, 08 Jan 2024 21:56:26 GMT

Thanks for the update …