topic Re: Homekit token reset in Partner Integrations

Homekit token reset

zmit — Fri, 13 Oct 2023 14:23:17 GMT

Hello

I successfully added my smart hub to homekit once, but I had to re-do the homekit setup. Now I am stuck at the "Devices found" stage of the hub's homekit section. Reading around the community pages it seems like I need to get a token reset to be able to re-add the hub to homekit. Can you please push one to the hub associated with this account?

Thanks

Re: Homekit token reset

lookmumitsahawk — Fri, 13 Oct 2023 16:18:58 GMT

I need one as well, please help.

Re: Homekit token reset

lookmumitsahawk — Fri, 13 Oct 2023 16:36:46 GMT

I removed the hub and added it again. It works now. Have to add all the cameras again, so not ideal..

Re: Homekit token reset

ShayneS — Sat, 14 Oct 2023 01:00:31 GMT

@zmit

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset

eddiemw — Sun, 15 Oct 2023 15:49:54 GMT

Can I get an Apple HomeKit token reset for my VMB4540

Re: Homekit token reset

Anmalhot — Mon, 16 Oct 2023 05:37:35 GMT

Hi, my base station is also stuck on Discovering screen. Can I please get a reset token sent as well? Thank you!

Re: Homekit token reset

Balboaf — Mon, 16 Oct 2023 17:16:02 GMT

Please send me a new HomeKit Token too, thank you.

Re: Homekit token reset

ShayneS — Mon, 16 Oct 2023 18:19:43 GMT

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset

chrispederick — Mon, 16 Oct 2023 21:12:15 GMT

Can I get a token reset for my VMB5000r5 hub please?

Re: Homekit token reset

eddiemw — Tue, 17 Oct 2023 00:01:11 GMT

The token reset did not take for my VMB4540 restarting and adding to HomeKit didn't work

Re: Homekit token reset

Anmalhot — Tue, 17 Oct 2023 07:26:12 GMT

Thank you for the message. I restarted the base station, however, on the Arlo Secure iOS app I am still getting 'Set up' for HomeKit options. On tapping Set up', it takes me to the 'Discovering your device. Please wait.' Nothing happens thereafter. How do I add the base station to HomeKit?

Re: Homekit token reset

Balboaf — Tue, 17 Oct 2023 13:38:59 GMT

The problem persist, app stuck in “detecting device” process; can you help me with this please?

Re: Homekit token reset

BrookeN — Tue, 17 Oct 2023 19:31:47 GMT

@eddiemw I have reset the token again.

@Anmalhot please follow the steps within the link below

How do I connect my Arlo device to Apple HomeKit?

Re: Homekit token reset

eddiemw — Tue, 17 Oct 2023 20:40:38 GMT

Followed all the steps, I have a VMB4000 no code and a vmb4540 with a code. I have done this before and all eligible cameras were available but recently had a new modem added to my Orbi system and all cameras were not available in HomeKit

The rest of HomeKit is working

Thank you for any insight

Re: Homekit token reset

Anmalhot — Wed, 18 Oct 2023 00:16:31 GMT

thanks for the reply. I tried the steps to no avail. On tapping Home Kit -> Set Up, it keeps getting stuck on Discovering....

This used to work pretty straight forward. What should I try?

Re: Homekit token reset

BrookeN — Fri, 20 Oct 2023 16:28:03 GMT

Try the following:

Setttings>Privacy & Security>Homekit

There you should fine a listing of all the apps that have requested access to HomeKit. Slide the bar left (off) and back to on (right - green). Then go back into HomeKit and check your device(s)

It appears that when you originally authorized the app to HomeKit it generated a certificate (for security purposes). The sliding of this bar off and no seems to regenerate the certificate.

Re: Homekit token reset

Anmalhot — Fri, 20 Oct 2023 16:39:49 GMT

Tried it just now....nothing changed 😞

Re: Homekit token reset

BrookeN — Fri, 20 Oct 2023 19:05:27 GMT

You will need to factory reset the base station. I just reset the token again. This time reset the base station and see if that resolves the issue.

Re: Homekit token reset

zmit — Sat, 21 Oct 2023 18:11:39 GMT

It worked for me after resetting the hub to factory settings and remove it from the app. Just restarting the hub did not help

Re: Homekit token reset

Anmalhot — Sun, 22 Oct 2023 19:45:51 GMT

Resetting did it!

Thanks for all the help!