topic Re: HomeKit button missing in Partner Integrations

HomeKit button missing

Lewis33 — Sun, 31 Dec 2023 20:50:30 GMT

Hello Arlo team,

I got the Arlo pro 2 and I cannot find the code to pair it with HomeKit. I was looking at the base station or instruction and nothing. I noticed in other posts that you guys do a reset token and that provides what I need to have the HomeKit button available. Could you guys do that for us ?

base model: VWB4000

Thank you for the help,

-LA

Re: HomeKit button missing

ShayneS — Thu, 04 Jan 2024 02:44:38 GMT

Hi @Lewis33

Have you tried performing the steps in this How-To article?

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

Re: HomeKit button missing

Lewis33 — Sat, 06 Jan 2024 21:36:43 GMT

Hi ShayneS,

Yes, I tried those instructions. Specifically the part: To setup an Arlo device without a setup code.

But then I don’t see the HomeKit button. I can see my Arlo pro base, all my Arlo pro cameras as paired devices and local storage. So probably it needs to be added through a software update or the method that someone mentioned as “reset token”. Please let me know what else is possible in this case to get them added to HomeKit.

Thank you,

-LA

Re: HomeKit button missing

ShayneS — Mon, 08 Jan 2024 17:57:07 GMT

Can you try removing and re-installing the Arlo app?